Google Home mini and Home Hub both not recognising Spotify account

[Nick5503]

In our household we have a Home Mini, and a Home Hub Max.  We have 2 users using both devices.   

Neither device will recognise and play my Spotify free account, although they will both play the other users Spotify paid account.

Both devices recognise my voice and the Hub Max recognises my face.

Having seen previous issues on here around this subject, on my Android Samsung phone I have :

checked that I am using the same user account for Google Home and Spotify,

Logged out and back in to both apps,

cleared both app caches and data,

uninstalled and re-installed both apps.

Please advise what else can be done, as I am now at a loss.

Cheers.

[moralesvicente]

Hello Nick5503, 

Thanks for reaching out to the Google Community Forum. I understand that your Nest devices aren’t recognizing your Spotify account. So don’t worry. It's a pleasure to assist you. 

Choose a preferred music service to play music from by default. This service will be used first when you ask for music. In this case, you can only use one account per streaming service on each speaker or display.

To get more information, check out this article: Link your music services and set your default service. 

Let me know if you have any other questions.

Best regards,

Daniel

[Nick5503]

Good morning Daniel, 

Thanks for your reply.   I thought I'd listed everything I'd tried,  and clearly missed the most obvious!  

So Spotify was always the default since we got the devices a couple of years ago,  and always worked fine for both users.  Only had this problem for about a month.   I have unset and reset the default provider multiple times to no effect as far as my account is concerned.   It continues to work fine for my wife's account.

Hope that clarifies.

Best regards 

Nick 

[moralesvicente]

Hello Nick5503, 

Thanks for keeping me updated. 

To get a better understanding of the situation, please help me out by answering the following questions:

• When you try to use a free Spotify account, do you receive a notification or error message? 
• Are Spotify accounts linked to different home structures?
• Have you invited another account, like a member in the Google Home app? 

Any additional details you can provide will be helpful.

Best regards,

Daniel

[Nick5503]

Thanks again Daniel,

When I ask either device to play music, Spotify simply plays what my wife has been playing, or if I request a particular 'Daily Mix' they are all full of some unknown artiste unrelated to her or my musical choices. No errors or notifications at all.

I can however see my playlists and Daily Mixes when using Spotify through my laptop, and all play without problem.

Both mine and my wifes' accounts are on the same Google Home structure, which has worked perfectly for at least 2-3 years, playing our individual playlists when requested, by recognising our voices. As I said before I think both our voices and faces continue to be recognised by the devices. They are the only accounts on our setup.

hope that helps

Nick

[moralesvicente]

Hey Nick5503, 

I appreciate you staying informed with me. So let's explore some troubleshooting options.

• Try to create another home structure.
• Perform a factory reset and move your Google devices to this new location. For your reference, check out this article: Factory reset Google Nest or Home speakers or displays. 
• Then set Spotify as your primary music streaming service.

Please let me know if these suggestions were helpful.

Regards,

Daniel. 

[Nick5503]

Good morning Daniel, 

I've already done both of those things.... twice in fact, with no effect. 

The only thing that I can think of that I haven't done yet, is delete my Spotify account altogether and create a brand new one,  which seems farcical.

  In my view something has changed in the way Google home links to free Spotify accounts. 

Regards 

Nick

[moralesvicente]

 Hey Nick5503, 
 
I appreciate you taking the time to perform these previous steps. 
 
The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 
 
Regards,
 
Daniel 

[Nick5503]

HI again Daniel,

we are just about to go on holiday for a week.  Will fill it in on our return.

many thanks again

Nick