Google Home not playing Tubein

[MohammedB]

Hi. My Google Home device refuses to play anything from TuneIn. When I ask it to play a radio station TuneIn attempts to start but fails an goes back to the Home screen. My nest mini devices work fine. I tried resetting to factory settings but that did not help.

[Guarcax]

Hi @MohammedB!

Thanks for posting in the community.
I’m sorry for the inconvenience that you’ve been experiencing when trying to play radio stations through TuneIn on your Nest Mini. I can see that you ask for the radio station on your speaker; it will detect the command, it attempts to play the radio, but it stops. You already tried factory resetting the device, but the trouble persists. Let me help you with this.

To better assist you, I will need some extra information. Here are some questions for you:

• In which country are you located when trying to use the radio feature?
• Is this occurring with any other music or radio service?
• Have you tried unlinking and linking again the TuneIn service to your Google Home app?

In the meantime, I will suggest following the next steps:

• Restart your device and the WiFi router and try one more time.
• If the behavior persists, you can try to be more specific with the voice commands. You can say, “Play 98.5 on TuneIn.”

You can check the next articles for further information: Listen to radio on your Google Nest speaker or display.  

I'll be waiting for your response.

Regards,

Daniel.