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Google Home refuses to play my personal Spotify playlists as of a couple days ago.

RileyDorough
Community Member

I had a routine where at a set time my Google home would receive the text command “Shuffle my Alarms Null Null playlist on <group name>”. It worked perfectly because my device would play songs from my personal forcibly uniquely named playlist without waking me up to screaming at top volume “OK shuffling your alarms null null playlist on <group name>”. However, suddenly within the last 2 or 3 days my devices are now unable to find any of my playlists. Using the word “my” and a unique name will now play a random playlist from Spotify with a name at least 75% different from mine. I have tried hours of troubleshooting, unlinking/ re-linking accounts, resetting devices, varying the command syntax, changing playlist names and settings, removing and re-integrating devices into my home and network. I’m at a loss as to why the command just stopped working with no changes on my end. If anyone has information on how to fix this I would really appreciate it.

1 REPLY 1

nerys
Community Specialist
Community Specialist

Hi RileyDorough,

 

Thanks for posting in the community!

 

I understand it can be frustrating when you try to play a desired playlist but the speaker misunderstands the command. No worries; I'm here to help! To help, I just need some information. Can you please answer the next questions? 

 

  • Which model do you have (Google Home Mini, Google Home, Google Home Max, Google Home Hub, etc.)?
  • What's the exact voice command you use for this routine?
  • Is your Spotify premium subscription still active?

 

Knowing this information will allow me to provide you with some steps that might help solve this. If you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

 

Best regards,

Nery.