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Google Home struggles to connect

WilliamW2057
Community Member

Hi everyone. All the Google Home devices in my house have started to struggle with internet connection and throws one of two errors. Either “There was a glitch, try again in a few seconds” or “Hmm something went wrong, try again in a few seconds” 

All other internet devices work as usual.

1 Recommended Answer

Alex_S
Community Specialist
Community Specialist

Hi there,
 

Thanks for posting — let's get this sorted out. Try changing the DNS address of your router to 8.8.8.8 and 8.8.4.4 > Unplug the router for 2 minutes > Plug back in > Once the router is up and running, reboot each Google Home device.  Monitor its behavior and let me know how it goes.

 

We appreciate the assistance, MpIsCustomer.


Regards,
Alex

View Recommended Answer in original post

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@WilliamW2057 

If this has just started to happen, the first thing you could check is whether you have made ANY recent changes to your home Wi-Fi network recently.

We have not changed our home network settings.

Alex_S
Community Specialist
Community Specialist

Hi there,
 

Thanks for posting — let's get this sorted out. Try changing the DNS address of your router to 8.8.8.8 and 8.8.4.4 > Unplug the router for 2 minutes > Plug back in > Once the router is up and running, reboot each Google Home device.  Monitor its behavior and let me know how it goes.

 

We appreciate the assistance, MpIsCustomer.


Regards,
Alex

Hi! My router went out for a bit and when it came back online everything worked again!

Thanks for the assistance everyone!

Alex_S
Community Specialist
Community Specialist

Hey WilliamW2057,
 

We’re glad to hear that this has been sorted out! It’s a pleasure to assist you. Should you have other questions or concerns, you know where to find us. We’ll be more than happy to assist you.


Cheers,
Alex