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Google Homes disconnect from wifi every day

Warpriest
Community Member

I have 2 Google Homes and 1 mini connecting to a Ubiquity access point and an Untangled router. Every day, one of the Homes disconnects from wifi responding with "Hang on while I get connected to wifi". The only fix is to unplug and replug the device.

The devices seem to take turns doing this. Shortly after resetting one, another one disconnects. Only once did two of them do this at the same time.

Here's what I have tried to fix this issue with no success:

  • Factory reset both of Homes
  • Changed wifi SSID
  • Created new wifi network dedicated to 2.4GHZ and connected Homes to it
  • Tried same thing with 5GHZ
  • Assigned dedicated IP addresses to Homes inside my router
  • Fiddled with many settings on access point
  • Tried multiple wifi channels with less interference
  • Moved devices closer to router

I have officially ran out of ideas. As much as I like the Google ecosystem, if I can't resolve this, I will have to move to another one. So, any help would be much appreciated!

23 REPLIES 23

JimShane
Community Member

I don't have an answer for you.  But, I just wanted to note that this started happening to me this week.   I have seven minis throughout my house, and it seems to be happening on a couple of them.   (Do they automatically download software updates?)  Otherwise, nothing has changed in the last couple of days.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

jjh4yb
Community Member

I only have one Nest Mini, but I have been experiencing the same problem every morning for a week

erimol
Community Member

I have two google home and two nest mini and they all disconnect everyday from wifi. only way to get them back is to unplug and plug back in. what is the problem? CAX30 modem/router nearby tried everything in the first post and stll terrible. 

 

jjh4yb
Community Member

I've come up with an unsatisfactory workaround. That is the Nest Mini is now plugged in through a timer socket. The power gets turned off and back on again  to force the reset in the middle of the night.

JimShane
Community Member

This was happening to me quite a bit for a period of a couple of months.  I think this was during the fall of 2020.   After much frustration, the problem went away by itself (I don't know if the  units did a firmware update during that time or not).

However,  a little more than a month ago, I discovered that I had been overextending my Netgear Nighthawk Wifi (I have 4 teenagers, 6 or 7 minis, and 70+ devices with all of our things attached).   From my questions on the Nighthawk groups, I realized that I had too many satellites for what they system was designed for.  (Other things that were occuring was that Chromecast was constanting dropping during streaming).

I did some research on Wifi systems, and was intrigued with the Eero system that allowed more satellites and support for more devices.  They had some deal that they would trade my nighthawk system (They gave me something for it, like $150).  

I do have to say that since I went with this new Wifi Router - all the problems with the google minis and the chromecast have gone away.

 

I don't know anything about your wifi system, so I can't comment on that.   But, what I might suggest  you do is to bring one of your minis to a friends' house or your office or some other place - and install it on another network for a brief time.   Then you can determine if it is a network issue or a google mini issue.

I realize that this is not a comment that you want, and it is a hassle.   I had no idea that my network wifi was the issue - but I am happy that everything seems to have been resolved.

erimol
Community Member

Both of those are great ideas. I have a couple of "fixes" in process now. Trying them now on their own guest SSID with no security. 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry again for the late reply. I wanted to follow up, and check in to see if you are still having issues with the device disconnecting from the Wi-Fi. Please let me know what troubleshooting steps you have tried, as I would be happy to review and assist.

 

Best regards,

Jake

Warpriest
Community Member

I ended up fixing the issue by switching the room of the device with another device. I'm not 100% sure if that's what fixed it but it has been working since I did that.

jjh4yb
Community Member

Hi all and thanks for your interest.

I'm suspecting the issue is as a result of having too many devices connected to my router.

 

I still find that using a time switch to force a reboot overnight, prevents the inconvenience, however removing the timer and the fault recurrs on the first morning.

Going back to my router concern, I'm finding that my Sky Q (TV) set up now also behaves erratically. I have up to 25 devices on router.

Regards

J

 

Jake
Community Specialist
Community Specialist

Hey jjh4yb,

 

Sorry to hear the trouble is still occurring with the device. There is a chance it could be due to how many devices you have connected to your router. Some devices will take priority over others depending on their setup, which could leave other devices to lag behind, or lose connection. Do you mind me asking if you are using any Wi-Fi points? Please let me know, as I would be happy to review.

 

Best regards,

Jake

Gaiarose
Community Member

I am having the same issue with my Home device.  But I only have 10 devices and rarely more than 2 in use at one time.  Any other suggestions?

Shahram
Community Member

Hi Warpriest,
have you found any solution for your problem? I have the same problem with my pair of Google Nest Audio speakers. I have to unplug and plug in again the speakers every time, so that they get connected again. I barely have 10 devices connected to my router.
Regards, Shahram

Dan_A
Community Specialist
Community Specialist

Hi Shahram,

That certainly hasn't been easy for you ― let’s check this out. For confirmation, two of your Nest Audio’s are constantly disconnecting from your Wi-Fi, right? How often does it happen in a day? What is the exact message when it gets disconnected and you give command to it? We might need to look into your connection first since both are affected and move forward from there. I need you to do a sequential reboot by unplugging your router followed by your 2 Nest Audio’s. Plug them back in starting with your router. Restarting your phone might also help.

Tell me how it goes.

Thanks,

Dan

Shahram
Community Member

hi Dan_a, i can say once a day at least. I've already tried to reboot my router it didn't help.

Best Regards

Shahram

Dan_A
Community Specialist
Community Specialist

Hey there,

Thank you for trying. Let's now remove your Nest Audio from your Home app. On your Home page, tap the your Nest Audio and select the gear icon(settings) on the upper right corner, scroll down and select remove device. After removing, link it back in and play radio. Don't forget to try YouTube so that we can narrow it down.

Keep me posted.

Best,

Dan

Muddi
Community Specialist
Community Specialist

Hey folks,

How's it going with your Nest Audio? Let us know by updating this thread and the Community will be happy to lend a hand.

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi

Shahram
Community Member

Hi @Muddi , Hi @Dan_A ,

I have deleted my Nest Audio devices from my Google Home several times so far and added them again after a reset to factory setting.
I have also already rebooted my routers.
My Wi-Fi router supports both 2.4 GHZ and 5 GHZ and the Security method is configured to WPA2/WPA3 and my smartphone has been rebooted several times during this period anyway.

I have also one Google Nest Hub 2. Generation in my bedroom. It hasn't had any problem so far.
(My nest audio pair and my router are in living room.)

Regards

Princesss
Community Specialist
Community Specialist

Hi Shahram,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Shahram,

 

Chiming in-- have you had the chance to fill out the form?

 

Best,

Princess

Azarco
Community Specialist
Community Specialist

Hello Shahram,

 

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.


Regards,
Alex