Google Hub 2 Sensor Glitching

[Ltran]

My Google Hub 2nd gen is constantly glitching without us touching it. We turned off the motion sensor and cleaned the screen, but it continues to switch screens without us prompting it to.

I have rebooted the system. I have soft restarted the system. I have unplugged it for a day and replugged it. But it continues to switch screens.

[Muddi]

Hey Ltran,

Thanks for visiting the Community.

I know how it feels when you're having issues with your Google Nest Hub (2nd gen). A few questions: when did the issue start? What is the current firmware version of your device?

Let go ahead and reset your Nest Hub (2nd gen) by pressing and holding both volume buttons together, at the back of the Nest Hub, for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest Hub (2nd gen). 

Let me know how it goes.

Cheers,

Muddi

[Ltran]

Hi Muddi,

Thanks for the response. I spoke to someone from Google. It sounds like it is a hardware issue.

Thanks though.

[Princesss]

Hi Ltran,

We're sorry to hear that. Was it already addressed? Do you have any case ID for me to check?

Best,
Princess

[Princesss]

Hi Ltran,

Chiming in-- have you seen our response on the previous post? Let us know, otherwise we'll be locking the thread shortly.

Best,

Princess

[Ltran]

Hi Princess,

Here is the case ID from Google: 9-3576000033654

[Muddi]

Hey Ltran,

Thanks for sharing the case ID. Upon checking, your Nest Hub (2nd gen) screen is switching to apps on its own. As much as we wanted to replace it the device is out of warranty. For more information about Google's limited warranty, please visit this link.

Cheers,

Muddi

[Muddi]

Hi Ltran,

Just bumping this up to make sure that you've seen our responses. Let us know if you have additional questions or concerns about the Nest Hub (2nd gen) and we're glad to help.

Cheers,

Muddi

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni