I'm trying to add my daughters voice to the Google hub 2. It recommends using Family link (where she is already setup). I go to Family link > google assistant > add XXX to new devices. Then the app reports there is no wifi connection. I have turned my android phone on and off and there is a good wifi connection.
I also tried the other route of using Google home on my daughters tablet and Family link. It also reported "no wifi connection". I then tried adding my daughter as a a home member through Google home. Using "Invite person" it then told me to open family link....which again reported "no wifi connection". Seems like an ongoing bug.
Does anybody have a solution?
have found a bit of a workaround. It works partly. added my her wfi google account to my phone. added the speakers in her account on my phone. She has 2 of 3 speakers now. But in Google home speakers now show up twice per speaker (so 2 times speaker kitchen and livingroom).
They recognize here voice and she can add them to a routine in home. the 3rd speaker is in my acount but not hers.
Same. I accidentally removed voice match for my daughter on one device (mini) and now I can't add it back either through home app on her device, nor though family link. Says "no Wi-Fi connection"
On your phone, go to Settings -> Apps -> select the Google app -> click the 3 dots in the top right corner -> uninstall updates. Once you do that, reinstall the updates for the Google app through the Play Store. Then you can go back to voice match settings and it should work.
This doesn't solve the issue for me either. Google is getting really slow on fixing Nest-related issues, this issue seems to have been around at lest 6 months now.
Rebooting all devices (including router), clearing cache, checking language-settings and removing those Google-updates doesn't help. Thinking is Google abandoning Nest-support and would it be wiser to abandon Google-automation platform and replace it with other vendor.
I'm in the same boat. I use Samsung SmartThings as my core smart home platform, but wanted a way for some of my 'users' to make small tweaks (light colour for bedroom for my 9 year old etc) easily - hence buying a couple of Nest Mini speakers for the kids bedrooms, plus a Nest Hub and. Nest Hub Max for communal areas.
I have my own post (here) and have a ticket with their support (ticket number 3-4397900003317).
As all I had since 25h Jan and getting first line, scripted answers with them failing to read my ticket notes or even bother to read this or my own forum post, I've flagged my disappointment and frustration. Should I not see a stark improvement in their awful support and / or a resolution (or at least a workaround) I'll be sending back all four of my Google Nest devices.
Please feel free to reference both my forum post and / or my ticket number if you speak to Google support.
Also, if I do ditch the Nest speakers, do you have any suggestions on alternatives? I'm aware of Alexa of course, but my other half doesn't like that assistant. Anything else or so do I need to consider HomeAssistant? (Sure I'm capable, but seems like far more work than I'd like to to do!)
Apparently this worked for everyone, but after countless tries and variations I still can't seem to get away from the "no internet connection". I,m beginning to get desperat (I'm on a phone using android 11)
I'm hitting in the same **bleep** issue.
I'm installed google Hub 2 in my daughter (8yrs) room. The hub is part of my house. My daughter account is already linked into a Google mini with voice match.
In some way (I'm in fight with the device since 7hrs ago) seems that the account is now linked with the hub BUT the voice match is not active on it (and only on it).
Retraining the voice not solved.
Trying to activate voice match fall in to "no wifi connection" issue.
Trying to add a family member to the house with Google home, point me to family link app, and than again to the "no wifi connection" issue.
I'm going mad! 😭😭😭
...and clicking the checkbox or the add voice match button..
*Bleep* *bleep* *bleep*
Unfortunately for me isn't working 😞
I tried to uninstall all the updates. I tried with 4 different devices, OnePlus 8t stock , Samsung S10 stock, and old light modded Samsung tablet (android 7.1) and an highly modded and ancient Redmi note 2 prime.
No way. The d a m n no WI Fi connection popup Everytime. 😭😭
I only uninstalled the updates of the "Google app" (not the home app) and did not reinstall the updates. So I worked with an old version. And that solved the no connection issue. Hope this helps.
A light bulb brighten in my mind.
I re-uninstalled again google app and noticed that google app try to reupdate itself.
So.. I tried again, avoiding the update, and...
It worked!! 🧡🧡🧡🧡
Thank you so much. Now I can sleep with tranquillity 🤣