terrible customer service through chat,

[shariffathy]

I own a Google nest hub 2ed generation, and I purchased it from the Google store website in the USA, but I have used it in Egypt. Still, since the last 28 of April, we have applied the daytime saving system. The time has been moved one hour forward. It updated automatically on my Android and iPhone, but not on the nest hub, I reached out to chat customer service, but the agent told me he couldn't help me and ended the conversation during my questions and my asking for help. 

I'm agitated and disappointed with the customer service and counseling to not using my google nest hub anymore because there is any manual way to adjust the time, and Google refuses to help with software issues 

[MplsCustomer]

@shariffathy 

There is at least one other post about an incorrect timezone in Egypt:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Daylight-Saving-in-Egypt/m-p/408883

@LovelyM , since this is the second customer with the same problem, is Google Nest Support investigating the issue?

[shariffathy]

They didn't even bother to help! 😤

[MplsCustomer]

@shariffathy 

Yeah, on the other thread (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Daylight-Saving-in-Egypt/m-p/412092), Google Nest posted this reply:

Hey folks,

I can confirm that a fix has been rolled out for a similar issue that happened in Mexico, but since the Google Home/Nest devices are not officially supported and released in Egypt, you might experience some delays in getting the issue resolved.

The best thing to do is to send feedback on your devices, by saying, "Hey Google, send feedback," followed by a brief description about the issue. Visit this link (https://support.google.com/googlenest/answer/7071494) to know more about sending feedback.

[Juni]

Hi folks, 

Appreciate the help here, MplsCustomer.

shariffathy, I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hey Wazab,

Sorry for the delays. I suggest that you monitor your device, and make sure that it is connected to your network at all times to get the update.

@shariffathy: How was your device?

Cheers,

Muddi

[Muddi]

Hi shariffathy,

I just wanted to check if you still need help with your device. Feel free to update the thread, and we're happy to further assist you.

Cheers,

Muddi

[wazab]

I am also suffering from the same issue in Egypt. We have no clear answer as to how this issue can he resolved. 

[Juni]

Hi wazab,

Thanks for posting. Have you checked the link provided by MplsCustomer? There is confirmation that a fix has been rolled out for a similar issue that happened in Mexico, but since the Google Home/Nest devices are not officially supported and released in Egypt, you might experience some delays in getting the issue resolved.

The best thing to do is to send feedback on your devices, by saying, "Hey Google, send feedback," followed by a brief description about the issue. Visit this link to know more about sending feedback.

Thanks,

Juni

[wazab]

Hi Juni

I have already done that and sent feedback 10 days ago. The situation is the same for me and obviously my fellow community members above. The clock on the Nest screen is one hour behind. Yet when I ask for the time I get the correct time. I hope a fix is applied to Egypt soon. 

Thanks

Wazab

[Juni]

Hi there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni