Google Hub Display Gray and Blinking. Factory Reset won't work. Very frustrated. Please help

[mlsm28]

Hello, I'm hoping that someone has a solution to this frustrating problem.  The 7" hub display is gray with the G logo and then starts blinking.  I tried the Factory Reset and follow through countdown, but nothing happens and then back to the gray screen.  I've tried changing outlets, rebooting router etc.  This device is no longer recognized in my Google home app.  I have other Google products including initial Google Home, mini speakers, thermostat, doorbell and some cameras, but at my wits end with this.  Hopefully, someone can help before I move away from Google completely.  Thank you in advance.

[Muddi]

Hey mlsm28,

Sorry to hear about your Google Nest Hub, but thanks for bringing this up. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?
   

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know how it goes.

Cheers,

Muddi

[mlsm28]

Thank you Muddi.  I very much appreciate your help, but unfortunately nothing worked and issue remains.  Hopefully, there are other solutions that may address this.  Please see responses to your questions below:

• Have you tried plugging the device to a different power outlet? Yes, I tried 4-5 different outlets
• When was this issue (stuck on gray G logo) first noticed? First noticed on April 2nd and have Googled solutions to fix to no avail
• Was the device already in this state when you first discovered it? Yes
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue? No
   

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)  Tried several times on different outlets and didn't work
2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.) Tried several times on different outlets and didn't work.

[Muddi]

Hey mlsm28,

Thanks for the update. We got the form you've submitted, and we'll  send you an email about your concern.

I'll go ahead and lock this thread now, and let's continue through that channel.

Cheers,

Muddi

[Muddi]

Hey mlsm28,

We appreciate your efforts. We'd be glad to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[mlsm28]

Thanks again for your help.  I just completed the form as requested.  Hopefully this will lead to a resolution.  Your help and support are very much appreciated.

[Muddi]

Hey mlsm28,

We got your form and sent you an email — let's continue there.

Cheers,

Muddi