Google Hub Max Quick Gestures

[Leroyisourking]

Hi.  I recently set up a Hub Max and quick gestures were working fine.  For some reason they have stopped though and I can't work out why.  Hopefully someone can help!

They are turned on in the Recognition and Settings folder of the app but when I swipe up and go to settings in the hub the only options I have are Device Information, Bluetooth, Display and Photo Frame.

Many thanks in advance! 

[kiltguy2112]

Use the switch on the back and turn the camera off and back on to see if that fixes it.

[Leroyisourking]

Thanks for taking the time to reply.  Sadly it doesn't.  I also tried the classic unplugging and replugging in, without success! 

[Dan_A]

Hi folks,

@kiltguy2112, thanks for the help.

@Leroyisourking, that certainly isn't the experience we want you to have with our devices. We're here to help. Check the steps provided below and see the status of the quick gestures:

1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Google Nest display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings  > Recognition & sharing > Recognition & personalization.
5. Turn Quick Gestures on or off.

Keep us posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake