Google Hub Max streaming nest cameras - "Camera feed is not available" consistently appearing

[ryannemeth]

Hello,

Almost every time I try to stream a nest camera to my hub max, the stream will work great then get "The camera feed is not available" error. Sometimes this happens almost immediately, sometimes after a few minutes, sometime after an hour. I then check my nest app and home app on my phone and the camera stream opens fine, so the stream is still functioning correctly on other devices. I also confirmed the hub still has a good internet connection by immediately checking other streams, If i immediately re-stream the same camera it also starts streaming again fine.

Can you please help me resolve these errors, It is becoming extremely frustrating.  I have factory reset, rebooted many times with no change in behavior.

Thank you,

-Ryan

[Azarco]

Hey ryannemeth,

That certainly hasn't been easy for you — let me help you out.

When did the issue start? Are you pertaining to the built-in camera on your Google Nest Hub Max or are you streaming a different camera? If so, what camera is it? Could you also provide us the cast firmware and software versions of your Nest Hub Max? 

Thanks,

Alex

[ryannemeth]

Hello,

This has started a few months ago.

I am referring to streaming another nest camera that is in another room.

I have tried a nest indoor camera, a nest IQ indoor camera and a nest battery cam with the indoor mount. They all have this issue. I do not believe it is an issue on the camera end. When it happens, I can open the nest app or the home app on my phone and the camera stream is fine.

FUCHSIA VERSION - 6.20211109.1.3166243
SOFTWARE VERSION - 45.1.15.450549110
CAST FIRMWARE VERSION - 1.60.311339

Thank you,

-Ryan

[Azarco]

Hey ryannemeth,

Thanks for the information. To confirm, are you having the same issues when streaming the built-in camera of your Nest Hub Max? We'd like to take a better look, could you fill out this form and let us know once you're done?

Best,

Alex

[ryannemeth]

Hello,

I have submitted the form.

Thank you,

-Ryan

[Muddi]

Hi ryannemeth,

Thanks — we got your form and have sent it over to our team for review. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi