Google Hub nest

[Lou6557]

Grey screen with colored G icon locked

[David_K]

Are you using the original power supply and adapter that came with your device? Try these steps:

1. Try plugging in the device to a different power source.
2. Attempt a factory data reset. On the back of the device, press and hold both volume buttons together for 10 seconds.

Let us know how you get on!

[Lou6557]

Tied all of this. Spent one hour and three minutes with Google Help Desk. Zero results. 

[Dan_A]

Hi Lou6557,

That certainly isn’t the experience we want you to have with your Nest Hub. We appreciate your patience in doing the troubleshooting steps and would like to have you do a bit more. 

Please follow the steps below and see if that works:

1. Try to put the device in recovery mode with these steps:
   • Unplug the power cord.
   • Hold down the volume buttons and plug in the power cord at the same time.
   • Wait for the device to turn on.
   • Release the volume buttons.
2. Once the device is in recovery mode, attempt an FDR.

Looking forward to your response.

Thanks for helping, davidking and dawInMN!

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[LovelyM]

Hello Lou6557, 

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Thanks,
Lovely

[dawInMN]

Check the IPV6 setting on your router. The hubs require that IPV6 is available after it updates to fuchsia.