Google Hub will not Reset

[Mark1971]

My display had obviously tried to reset during the night as I woke up this morning late, late for work, due to my display being stuck on the grey G symbol. (this is my bedside alarm clock). From just searching I found this is an issue so at work we've unplugged and plugged it back in a dozen times. No difference. Started a reset which just stays on the Resetting device... screen. Is there anything else I can do before this is thrown in the bin? 

[Alex_S]

Hi Mark1971,

This certainly hasn’t been easy for you. Let’s further look into it. Are you still using the official power adapter that came with your Google Nest Hub? Try to plug it into a different wall outlet. If the issue persists, put the device in recovery mode.

• Unplug the power cord.
• Hold down the volume buttons and plug in the power cord at the same time.
• Wait for the device to turn on the Recovery Mode screen.
• Release the volume buttons.
• Attempt to do a factory reset.

Let me know how it goes.

Regards,
Alex

[Mark1971]

Done all those suggestions already. A different power supply was used from another Google hub in it's location and still wouldn't boot. Putting the hub into recovery and holding the 2 volumes buttons in to reset it starts off by stating the hub is Resetting on screen but stops there. It was even left overnight just in case this was a slow process but no, still on the Resetting screen in the morning. 

[Alex_S]

Hi there,
 

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Best,
Alex

[Mark1971]

Hi Alex, form completed as requested. Thanks

[Alex_S]

Hello Mark1971,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex