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[mgier83]

Can not any help with the gray screen “G” Logo

[scoke]

I had the same problem reading the forum I found this solution which worked for me.

1.- Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug in the device. Release the volume button once the device turns back on.)

[mgier83 · Accepted solution]

Thank you. I have done it. No change. 

[Jake]

Hey all,

I wanted to check in and ensure everyone is good to go Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

[smokinggun90]

Does not work for me I have every solution posted to date and none work. I wanna know if we're getting a replacement or an upgrade seeing on how it's their fault 100s of people's family devices ( we have ours at kitchen table so kids can look up things they need or read reminders, ect). I'd like to know before I end up switching over to Alexa for some reason she seems to just work better maybe she can't do as much but she does what she does do without as much setup hassle or link issues Google

[Muddi]

Hey folks,

Thanks for sharing details about the issue here. Appreciate scoke for sharing the steps. 

We know how challenging it can be not to have a working device when needed. Rest assured that our team is aware of this and is already looking into it. Please fill up this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi