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Google Hun Nest Stuck on G gray screen. Factory reboot or reset doesn't work

CyndeeN
Community Member

My google hub just got stuck on the gray "G" screen, factory reboot, reset, nothing help!!! WHY IS IT DOING THAT??? Even I hold the volume keys to factory reset, the count down showed up...saying "count down and factory resetting...." once I let go of the button its went blank white screen? Please help? Its getting really irritating!!!

6 REPLIES 6

Ryancasey25
Community Member

I am having the same issue exactly.. we need answers!

bearman38
Community Member

Exactly the same issue here with mine

Romeroga18
Community Member

Same issue

Juni
Community Specialist
Community Specialist

Hi Romeroga18,

 

Thanks for reaching out. Try the steps below and let me know how it goes.

 

  1. Use the original power adapter.
  2. Plug in the device to a different power source reboot the device.
  3. If the issue persists, put the device in recovery mode with these steps:
    • Unplug the power cord.
    • Hold down the volume buttons and plug in the power cord at the same time.
    • Wait for the device to turn on.
    • Release the volume buttons.
  4. Once the device is in recovery mode, attempt an FDR.

Thanks,

Juni

Princesss
Community Specialist
Community Specialist

Hello Romeroga18,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Romeroga18 ,

 

It's us again. We want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi