cancel
Showing results for 
Search instead for 
Did you mean: 

Google Max and Photo Frame

Sealion
Community Member

Hi,

I recently went on vacation and took a lot of videos and photos.  I added them all to a new Album called Cape Cod (gee, I wonder where we went!)  Anyhow, I then via the Home App chose Photo Frame display and added my Cape Cod Album to it.  The photos display fine however the videos don't play or display at all.  Is there an option to play videos and to do it without intervention each time they come up?  Ideally, I would like the photos and videos to play without intervening.  Look forward to any replies.

4 REPLIES 4

frances
Community Specialist
Community Specialist

Hi Sealion,

 

Thanks for reaching out! It sounds like you had a great vacation! 

 

Unfortunately, that is how the photo frame option works, it needs intervention for displayed videos.

 

Rest assured that we're always open for ways to improve, so we'll take this as feedback and pass it along to the team. We encourage you to do the same by using your own device or Google Home app and following the steps here

 

Please let me know if you have any other questions or concerns. I apologize for the inconvenience caused! 

frances
Community Specialist
Community Specialist

Hi All,

 

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

Sealion
Community Member

Hi Frances,

      Just hoping this feature of playing videos, photo spheres makes it up to development.  It would really be a super cool enhancement if this could happen and again, ideally, it would run without intervention.  Just select the album in photo frame and it runs through all the media that's present.

 

Thank you for your follow up and please BE SAFE.

 

Regards,

 

Bob

frances
Community Specialist
Community Specialist

Hi Bob,


Thank you for your follow up! I can assure you, the team reads every comment sent in. Once again, I apologize for the inconvenience caused by this situation!

As there are no other questions, I will go ahead and lock this thread. If you have any new questions or concerns, feel free to make a new post.

I hope you stay safe and healthy as well! Have a great day.