Google Max problem

[Asscaron]

Hi everyone! My Google Home Max loses every Day his WLAN connection and i have to reinstall it. Is there anyone who can fix this? or has an idea ?!

[Azarco]

Hello Asscaron,

Thanks for reaching out — let me help.

A few questions: are you using a home private network? Are you getting any message when your Google Home Max disconnects from your network? Also, how frequently it disconnects?

Give these steps a try: 

1. Make sure your Home Max is within 15 feet of your Wi-Fi router. 
2. Reboot your speaker and router to refresh the connection. 
3. Check router settings. (AP isolation must be disabled and UPnP must be enabled). 
4. Reset your Home Max.
5. If the issue persists, use a mobile hotspot to set up your devices (To isolate the issue). 

Hope this helps.

Best,

Alex

[Muddi]

Hi there,

How's it going with your Google Home Max? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi
 

[Asscaron]

Yes thx i still have the problem with the Google Max. I tried it with cange the accound, reboot my Router and so on. Every day or hours the max lost his WLAN. The distance to the repeater is 3 metersblem? Thx

[Muddi]

Hey Asscaron,

Thanks for the update. To confirm, have you tried moving your device near the main router? Also, Could you tell us when and where you purchased it?

Cheers,

Muddi

[Asscaron]

Hi Muddi. I bought my Max at Media Markt Germany over 2 years ago. The distance to my main Router is exactly 5m behind a Wall. I guess that should be ok though.?! May be you have other information. thx

[Muddi]

Hey Asscaron,

Got it! Let's try to lessen the distance between the main router and your Google Home Max to 5 ft. This will help us further isolate the issue. Also, are you using a dual-band router? If yes, could you try setting up your device to a different band to see if it will have the same behavior.

Keep us posted.

Cheers,

Muddi

[Asscaron]

Yes, the same problem as always. i changed the chanel and reduced the distance between the main Router and the speaker. But I did that by using a repeater.  Otherwise the Speaker is in another room where i don't want it.

[Asscaron]

Hi Muddi. I guess i got it. I changed my Repeater in the kitchen and, what should I say, the wlan is now stabile. The Max Speaker do not loose his wlan anymore. I think we fixed it. Thx Muddi for your help and thx too to the community. 

[Muddi]

Hey Asscaron,

Perfect! Happy to hear that changing your repeater in the kitchen has fixed the issue, and thanks for keeping me in the loop. Let me know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.

Cheers,

Muddi