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Google Mini Network Connectivity issue

Vigneshwaran
Community Member

I Have a Google nest mini that i was using for a while and i had to relocate and got new Router and internet connection.

But i couldnt connect my google mini to my new Home internet.

Was able to add and heard a sound and while its about to connect with the home wifi it crashes

Tried Factory Reset same Result,Tried with a new Google mini Same Result.

Any suggestions will help

 

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hello Vigneshwaran,

That certainly hasn't been easy for you — let's see what's going on.

A few questions: are you getting any message when connecting your Google Nest Mini to your new network? Also, do you have a dual-band router?

Try these suggested steps:

  1. Make sure your devices are within 15-20 feet of your router.
  2. Toggle the Wi-Fi off and on from the set up device.
  3. Reboot your router and Nest Mini to refresh the connection.
  4. If you're using an iOS device, make sure Local Network Access is turned for the Google Home app. Here's how: Privacy > Local Network > Google Home app.
  5. Use a mobile hotspot to set up your devices (To isolate the issue).

Looking forward to your response.

Best,
Alex

Azarco
Community Specialist
Community Specialist

Hey there,

How's it going with your Nest Mini? Have you had the chance to try the steps above?

Thanks,
Alex

Azarco
Community Specialist
Community Specialist

Hi Vigneshwaran,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.


Regards,

Alex