Google Nest 2nd Gen electrical cord replacement

[Chantsea]

My Google nest 2nd generation won’t start. I’ve googled troubleshooting and every one says to replace the cord…. Yet I can’t find anywhere to purchase. Please help!!! 
I’m in Australia 😊

[AndersC]

Hi @Chantsea,

Thank you for posting in the community. I'm sorry to hear your Nest Hub (2nd Gen) is not starting. I'm happy to help.

To determine if the power adapter is causing the inconvenience, please confirm the information below:

1. Plug the speaker or display into a different wall outlet.

2. Discharge the speaker or display:

   • Unplug the power adapter from the outlet and the speaker or display.

   • Leave it unplugged for 20 seconds.

   • Plug the power adapter into the display.

   • Plug the other end of the power adapter into a wall outlet that works.

   • Check if any LED lights would appear on the display.

3. If you have a second display, use the power adapter from the one that currently works.

Please keep me posted. I'll be waiting for your response.

Regards,

Anders