Google Nest Audio Getting Dumber Over Time

[jayteebae]

Hi, I have purchased a Google Nest Audio and am noticing an increasing amount of glitches related to executing commands. The speaker was fine the first week, but after 2 months it fails "Hey Google" commands almost 70% of the time.

Example: If I ask "Hey Google, when does .... close?"  The typical response is:

• "There was a glitch, please try again"

OR

• "Something went wrong, please try again"

My internet speeds average 200mb/s. I have tried resetting the device, unplugging it, resetting the assistant / voice recognition, cleaning it, etc. It just does not work as advertised any longer & is getting worse over time. This same issue occurred with several Nest Minis and I ended up giving them away because they became useless after a month. Why does this dumb-over-time degradation always occur with Google Nest products? 

Here is an example on youtube similar to what I'm experiencing:

https://www.youtube.com/shorts/v1_qKIUy2-w

Please help troubleshoot. Thanks in advance. 

[Cathal_S]

Hi there,

This is a community forum supported by other users and community specialist's from around the world.

If you share a full command that isn't working for you then maybe others can try and help you further.

[jayteebae]

Hi I gave an example of a command in my original post. However, that is not the issue. The issue from my original posting  is that the assistant and response quality degrades over time. This is consistent across every nest speaker I’ve owned. 

[Cathal_S]

Hi again,

This is not my experience as a UK user?

 "Hey Google, when does .... close?" is not a full command.

[jayteebae]

Hello,

I have videos of it failing so it is my experience. “Hey Google, when does .... close?" Is a full command. Fill in the “…” with a store of your choosing. “Hey google, when does dollar general close?” Etc. 

[Cathal_S]

Businesses and services also need to register their presence with Google for them to be detected.

Again if you share your location, the business and the full command that you are trying to use hopefully someone will try and help you further.

Otherwise you can submit feedback about this to the Google Nest team by following the steps linked below.

Feedback:
https://support.google.com/googlenest/answer/7071494

As just normal users we need you to help us help you out further.

[Cathal_S]

I just asked my assistant "What time does my local McDonald's close", "What time is my local Saintsburys open in the morning" & "What time is Harrods London open tomorrow" all with the correct information.

[jayteebae]

I'm sorry but I think the point is being missed.  The command I use does not matter. I simply attempt to give ANY command, and the assistant interrupts what I'm asking and says something similar to "there was a glitch, please try again".

I'm sure yours is working fine, but mine is not, so I'm not understanding the comparison & the responses aren't very helpful if you've never had this issue.

Anyway, to better diagnose this, I'm including a link to an example video I found on Youtube of what I'm experiencing.. Please see the below: 

https://www.youtube.com/shorts/v1_qKIUy2-w

[Cathal_S]

Thank you for sharing that video!!!

Have you already tried factory resetting this device?

Linked below are the instructions...

https://support.google.com/googlenest/answer/7073477 

If afterwards you still have the same issue then please leave feedback as described above and also come back and post here and I will mark this for attention of the Google Nest team.

Edit: I apologize for the miscommunication we had 

Thanks 👍

[jayteebae]

Hi Cathal, 

Apologies for the delay. Thank you for providing the reset instructions!

I did the reset and gave it a few days to test commands, etc... It worked fine Wed & Thurs, but the same assistant degradation is now occurring. I get several "sorry there was a glitch" responses or the 3 lights on the devices just pulse with no response given.  This also affects my Nest Hub (the one with the screen). It's as if the servers that manage these devices stop prioritizing inquiries after so long.

With this in mind...

I purchased a smart speaker from another manufacturer as a test to see if my wifi/ISP was the issue. The experience is significantly faster & more consistent.  So, I don't understand why there are such inconsistencies with my Nest Audio and Nest Hub on the same wifi network.

[Jake]

Hey jayteebae,

Sorry for the late reply. I wanted to follow up and see I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Thanks so much Cathal_S for the help.
Best regards,
Jake

[Jake]

Hey jayteebae,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[jayteebae · Accepted solution]

Hi Jake, the issue is not fixed. Please refer to my most recent response to Cathal. I ended up selling the Nest devices and moving on. Please close this thread. 

"Hi Cathal, 

Apologies for the delay. Thank you for providing the reset instructions!

I did the reset and gave it a few days to test commands, etc... It worked fine Wed & Thurs, but the same assistant degradation is now occurring. I get several "sorry there was a glitch" responses or the 3 lights on the devices just pulse with no response given.  This also affects my Nest Hub (the one with the screen). It's as if the servers that manage these devices stop prioritizing inquiries after so long."

[Jake]

Hey jayteebae,

I am sorry to hear you were unable to resolve the issue. Per your request, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

Best regards,

Jake