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YouTube radio account on to many devices

Dabel
Community Member

I’m the only user of my YouTube radio account and while listening to it on any of my google devices I get the alert that my account is being used by to many people and I need to turn them off. 
there isn’t any other person using it and it’s only playing on one device not even one of the groups I have set up. 
many help would be greatly appreciated. 

15 REPLIES 15

Jake
Community Specialist
Community Specialist

Hey Dabel,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Dabel4
Community Member

Yes Jake, I’m still experiencing the same problem. Any suggestions?

Jake
Community Specialist
Community Specialist

Hey Dabel4,

 

I am sorry for the late reply once again. I wanted to check in with you, as I had found an article that may provide some details. Please let me know if that helps, or if you have any questions from here.

 

Best regards,

Jake

Muddi
Community Specialist
Community Specialist

Hey Dabel4,

 

Chiming in to see if you still need help with your device. Let us know and we're happy to assist you further.

 

Cheers,

Muddi

Dabel4
Community Member

I’ve yet to receive any help or suggestions about this issue. 

Muddi
Community Specialist
Community Specialist

Hey Dabel4,

 

Thanks for coming back to us. To confirm, are you playing YouTube Music on multiple devices at the same time?

 

Keep us posted.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Dabel4,

 

I just wanted to follow up on this. Let us know if you still need help and we're glad to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Dabel4,

 

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

Dabel4
Community Member

No just on the one device. 

Princesss
Community Specialist
Community Specialist

Hi Dabel4,

 

Thanks for responding.

 

Have you tried changing your password on your YouTube account to see if you will still experience the same thing?

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Dabel4,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Dabel4
Community Member

Yes I have changed my password twice now and I still get the same issue saying I’m playing on to many devices. 

Princesss
Community Specialist
Community Specialist

Hi Dabel4,

 

Thanks for responding. We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Dabel4,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Dabel,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

 

Best,

Princess