03-14-2023 09:20 PM
Same issue that's been reported by many people for several years on this forum. I have six Nest Audio speakers, and they all crackle occasionally -- but loudly -- during music playback. It sounds like an old record player needle skating the wrong way across a record. It's intermittent, but lately I can't listen to even a single song without hearing a loud BRAAAP sound somewhere in the middle of it.
I'm opening this new thread because the one opened by Xavier97 was closed, although his or her issue wasn't resolved. (Suggesting that we turn off our speakers, reboot them, or factory-reset them isn't a solution, by the way. A music speaker has basically one job -- to play music without interruption. None of those solutions work, and even if they did, they're not practical options for this kind of product.)
03-21-2023 05:50 PM
Hi sowbug,
This is not the experience we want you to have, let me help you. A few questions:
It would help a lot if you could do a sequential reboot first:
Keep me posted.
Best,
Dan
03-23-2023 09:25 AM
It's a hardware issue. None of those steps has helped or will help. I recommend reading these sources to see the extent of the issue, how many different people have tried different solutions, and that none of those steps has worked.
The best theory I've heard is that Nest Audio speakers' internal circuitry can't handle normal fluctuations in AC power, resulting in a sputtering DAC. It's hard to test this theory without equipment that ordinary users wouldn't have, but it's the only remaining plausible way to explain why Nest Audio can't do something -- namely, play music -- that MP3 players have done well for nearly 30 years.
I'll also add that my household has Nest Audio speakers connected to Google Wifi APs, driven by Pixel phones. Upstream is an AT&T fiber connection whose only issue in years was a physically disconnected wire outside my property. This is 100% a Google problem, possibly a Google ecosystem problem.
Dan: I know you don't work for Google, but don't you think that for the good of the world, it would be better to ask one Google engineer to try to reproduce this common problem, than to keep asking individual Google users to unplug, reboot, and reset their speakers? Why not go to the source of the problem so that it can be fixed for everyone (perhaps by offering replacement for faulty hardware if software updates can't fix it)?
03-28-2023 02:46 PM
Hey there sowbug,
Thank you for the information. Where and when did you buy your 6 Nest Audios? Are they in a speaker group when the cracks happen? How about individually, are they playing well?
By the way, we totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try! At least try one of your Nest Audio and see the difference. If you decide to, here’s how to factory reset one of your Nest Audios:
Let me know how it goes.
Regards,
Dan
04-18-2023 11:23 AM
Hi sowbug,
I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
Best,
Princess
03-29-2023 08:49 PM
I have a similar issue to this. My Nest Audio's only crackle when seeking in a song. They'll play normally otherwise.
So I'll tap another place on a song on Spotify, and the speakers let out a really loud pop. It doesn't happen with my other Google / Nest speakers that I've noticed, only the ones ironically with Audio in the name
03-30-2023 11:31 AM
Hi Biggsyboi,
Thanks for the details you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Princess
03-31-2023 07:29 PM
Thanks Princess.
As per Google Support's instructions on a more serious problem I have (All my nest speakers keep disconnecting from WiFi and won't reconnect until rebooted) the speakers are currently on the Guest network and so I can't even cast to them any more anyway..... 😞
Should I fill in the form now or wait?
04-04-2023 09:47 AM
Hi Biggsyboi,
Thanks for trying the steps. Is there a way you can connect it directly to the Wi-Fi network and disconnect it from your Guest network?
Best,
Princess
04-04-2023 08:35 PM
Yes but the problem is my speakers are disconnecting from the main network because my router is WiFi 6 and support are saying the speakers are not compatible with this. I can definitely chime in with the info though that only my Nest Audio's have this problem - My Nest minis, and Home Max doesn't seem to do the crackling.
04-06-2023 02:08 PM
Hi Biggsyboi,
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Princess
04-15-2023 11:51 AM
Hi sowbug,
Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.
Best,
Princess
04-10-2023 07:25 PM
Hi there,
We haven’t received your form. Kindly fill it out so we can continue with the next step.
Regards,
Juni