Google Nest Audio, "there is a glitch" - and works on the 2nd try

[sudaltsov]

Since recently (a week?) my Google Nest Audio keeps doing the same thing. For most commands it says "there is a glitch, try again" or "something went wrong" - and after a few seconds it works. Nothing changed in my home network environment, same provider, same router. I did factory reset of Nest Audio - no change, still have to retry every time. Any ideas? I tried various commands - playing FM, enabling/disabling bluetooth, same effect.

[Patrick8]

I have been having the exact same issue. Multiple displays and speakers. Tried hard resets. Switching frequencies. It's a firmware issue Google has across multiple devices. Hope it gets resolved soon.

[Mlabrador]

Hi folks, 

A few questions — is this your first time experiencing the issue? Who is your internet service provider? Also, how far is the Google Nest from the router? 

Best, 

Nikki 

[Patrick8]

This is the first time with this issue. My provider is Xfinity.  I have multiple AP's. 6-12 feet.

[Patrick8]

Here is my issue. If my nest has been idle for more than 3 minutes,  it will respond to a vocal command with "something went wrong, try again".  After it says this, a 3 minutes time window opens. If you issue another command, the window stays open, things happen correctly. Keep issuing commands, it works great. No issues. Stop issuing commands, and 3 minutes later, the window closes. The nests response wil be "Something went wrong".  I have never heard of a network issue with a 3 minute timer on it.

[Patrick8]

And now, after 2 weeks the problem.is disappeared, just a mysteriously as it came. I don't get it. 

[Muddi]

Hey Patrick8,

Thanks for the update. I'm glad to know that the issue on your device is now resolved. I'll keep this thread open for a while so we can monitor your device.

For other users, how are your devices? Please feel free to update us by replying on this thread.

Cheers,

Muddi

[sudaltsov]

To me it looks like it is improved with the fix of my broadband by the provider.

I will keep an eye on that for a few days.

Looks like Google Nest is sensitive to the network speed.

[Princesss]

Hi there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess

[areyoukiddingme]

Well it's going on at my house. Started 4-5 days ago. No changes to my home system. 500mb download, Linksys Mesh for past 4 years. Every other device (50+) in my home that connects to WiFI works perfectly, Only the Google devices are not working.

All of my nest devices will frequently say 'sorry there was a glitch'. Google sucks. 

[Muddi]

Hey areyoukiddingme,

Sorry to hear about your experience with your Google Nest Audio. How far are your speakers from your router? Also, have you tried connecting one of your speaker on a different network like mobile hotspot to check if you have the same issue? If not, please do so as this will help us isolate the issue. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Audio).

Let me know how it goes.

Cheers,

Muddi

[areyoukiddingme]

See my username? That is my response to your reply. I've been in IT before you were in diapers. I am reporting an issue, google needs to fix it. 100% you cannot deal with Mesh networks after a recent update, Fix it. If you want my help, my rates are $300/hr. 

[Muddi]

Hey areyoukiddingme,

I understand, and I just wanted to make sure that all troubleshooting steps have been exhausted. Moving forward, we'd like to take a look into this for you.  Please fill out this form with all the needed information then let me know once done.

We kindly remind you to please be respectful of others’ opinions here in the community, and stay polite and assume good intent as per our community guidelines.

Cheers,

Muddi

[areyoukiddingme]

You have a serious issue with Google branded devices. Last Thursday began the problems-

2 of our nest hubs started to frequently give the message 'something went wrong' or 'there was a glitch'. But our Lenovo smart clocks have been working perfectly.

My wife and I both have Pixel phones, she has the Pixel 6 pro, I have the Pixel 6 (not pro). We both noticed issues with apps not opening quickly, or notifications coming in late while at home on the network. Disconnect the phones from Wi-Fi, works fine. But our kids' phones (both Samsung, newer versions), their phones are working perfectly.

We have a newer Sony TV (bought in last year) with Andoid OS, it too is having problems since last week. Apps like Discovery, HBO-Max, Disney will open, you can navigate in the apps, but once you try to play a video, the video doesn't play. Started Thurs too.

Every other single device in my home works perfectly, 3 PCs, 4 laptops, watches, a myriad smart home devices, a NAS, basically 50+ other devices are working perfectly fine. Only google branded devices are failing since last Thursday. Nothing else. 

[areyoukiddingme]

PS, your form is useless as it only allows for 1000 characters, and looks generic, meaning I'm spinning my wheels with you. A giant company that can't identify a major problem because they don't have the tools to identify serious issues. 

[Muddi]

Hey areyoukiddingme,

We appreciate you for sharing all that information. Please try again to fill out the form, if you have encounter the same issue - please try using a different browser or device.

Let me know if that works.

Cheers,

Muddi

[Muddi]

Hey areyoukiddingme,

I'm just checking in to see if you are able to fill out the form.

Cheers,

Muddi

[areyoukiddingme]

Oh, I just got an email from google saying I got a 'badge' for posting here. What, are we all 8 years old?

[areyoukiddingme]

Another observation: On the google hubs (we have a regular hub, and the hub max), they both are displaying my pictures, and change every 'x' minute, so the devices have connection. But fail almost everytime when we ask something.

The TV we can get into the apps (Discover, HBO-MAX, Disney) and navigate fine. It's when we try to play something that is fails. 

Our download speed is 450 mb/s, upload around 30 mb/s. My laptop can download wirelessly at 75+ mb/s. My PC I'm on right now, sitting the farthest away from the router, 50+ mb/s. 

I disconnected all my mesh nodes except the main router. Did not help. The Linksys mesh system has worked unbelievably well in my house since purchasing back in 2017, still does. Except for google branded devices, which all started failing last Thursday.

[pkjeeps]

i have been experiencing the same problem. started with one of my minis then spread to the rest. got a new router from Xfinity and still have the same problem. i had them for 2 years no problems then bam, they started not working on the first try.

[Azarco]

Hey pkjeeps,

Thanks for reaching out. Have you tried the suggested steps above? Could you also provide us the cast firmware versions of your Nest devices and your router's make and model.

Best,

Alex

[Azarco]

Hey all,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

[pkjeeps]

Hi Alex, Thanks for following up. the firmware of one of my mini's is 282045. I have 4 other minis and a display unit. None of them are working on the first try. For the last 3 years they worked fine. Then one day one stopped and a few days later the rest stopped. I thought it was the router and had my internet provider replace my router. problem persist. I do not know the model of my router it is the one provided by Xfinity.

[Azarco]

Hi pkjeeps,

We appreciate you updating us. 

To isolate, is there any way that we can try setting it up using a mobile hotspot? Let's have a separate phone that will serve as a source of internet (mobile hotspot) and the other as your setup device. Connect your setup device to the other phone's mobile hotspot and let's attempt to set up the Google speakers on that network and let's see if it will connect.

Best,

Alex

[Azarco]

Hi pkjeeps,

Have you had the chance to set up your device using a mobile hotspot?

Thanks,

Alex

[Azarco]

Hey folks,

Just checking in to make sure that you saw my responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex

[pkjeeps]

Hi Alex, Thanks for following up. the firmware of one of my mini's is 282045. I have 4 other minis and a display unit. None of them are working on the first try. For the last 3 years they worked fine. Then one day one stopped and a few days later the rest stopped. I thought it was the router and had my internet provider replace my router. problem persist. I do not know the model of my router it is the one provided by Xfinity.