Google Nest Audio stopped playing my playlists on spotify

[JackWPJ94]

I have a few personal playlists that my Google Audio has always managed to find when I’ve asked for them to be played, but in the last few days it’s stopped recognising them. 

I’ve followed a few posts suggesting unlinking my Spotify account on the Home app and then reinstalling Spotify but that hasn’t done anything.

Any suggestions why it’s just stopped?

Side note: I’ve also noticed it getting more and more songs/artists/albums wrong when I’ve asked it to play something.

[jenniffert]

Hi JackWPJ94,

Thanks for reaching out here in the community. I understand how inconvenient it is when your Google Nest Audio stopped recognizing your personal playlists on Spotify. Let’s try to fix this!

I also appreciate all the workarounds already performed. To continue investigating the inconvenience, I'd like to ask the following:

• Is this the first time you're experiencing this situation?
• Did you purchase this device in the same country where you are currently?
• What was the voice command you used to play the desired playlist? And what did Google Nest Audio play instead?
• Do you have a premium Spotify subscription?

In the meantime, I'd suggest the following steps:

• Ensure that your mobile device software and the Google Home app are up-to-date.
• Verify the firmware version of your Google Nest Audio. Refer to this article for details: Google speaker and display firmware versions and release notes.
• Try using different or advanced voice commands to play your playlist on Spotify. You can check out this article: Listen to music on Google Nest speakers and displays.
• Verify that the Google account linked to your speaker is the same one you're using on your mobile device. For reference, you can check out this article: Check which Google account is linked to a speaker or display. 
• If possible, try renaming the personal playlist.

Keep me posted.

Best regards,

Jenniffer