Google Nest Audio streaming fail

[gordonw]

As of this morning, Nest Audio has lost streaming capability. It understands "Play.." commands (which worked yesterday) and claims it is streaming, but no sound emerges and no network activity is detectable.

On same network, I can still stream fine from BBC on my Android phone and Google Mini.

Nest Audio still functions correctly with Spotify Connect, both by voice command and as target device in Spotify App on Android phone.

I can successfully cast from Android phone to Nest Audio.

Rebooting made no difference to results.

Is this a new variation on the bug from early April, when streaming stopped working for over a week? Anyone else seeing same as me?

Commands tried:
"play BBC Radio 4"
"play BBC Radio 4 from the BBC"
"play JazzFM from Planet Radio"

[DcB55]

Same here. 

[gordonw]

Fixed.. after rebooting everything and setting up Google Home from scratch, the problem persisted. The only component I hadn't rebooted (because it seemed an unlikely culprit) was the router. After all, everything worked except streaming (browsing, iPlayer on TV, WhatsApp messaging and calling, etc, all OK. 

After rebooting router, all is OK.

Router is a Huawei 5G Home Broadband device, and has worked without fail for nearly two years, only restarted out of necessity whenever relocated. It will be the first thing I try next time i get any unusual network issues.

[Jake]

Hey gordonw,

I am glad to hear everything is good to go from here. Thanks so much for sharing what had worked for you.

Hey DcB55,

Are you still running into the issue? What troubleshooting steps have you tried? Please let me know, as I want to make sure you are good to go from here.

Best regards,

Jake

[DcB55]

I have tried everything mentioned. Everything. Still can't stream music. 👎

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Muddi]

Hello DcB55,

Chiming in, to ensure everything is covered here. Just an added question: what country are you located in? What type of Google Home/Nest device do you have? What music service are you using? Are you able to cast the music from your phone to the speaker? Is this issue happening to all music services or just one?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey folks,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi