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Google Nest Bluetooth malfunctioning

Nolagal
Community Member

I have a Google nest that is not connecting to my iphone 13 properly.  It appears to connect, plays the sound indicating it's connected but no sound is transmitted.  It even shows the book I'm trying to listen to on the screen, my iphone shows time elapsing, but no sound.  It's not the volume setting as I've checked that on both devices.

The only thing that seems to fix it is unplugging and rebooting the nest.  Doing that every evening is getting old..

 

Has anyone else had this problem?  Any permanent fixes?

Thanks

15 REPLIES 15

PatoAravena
Community Member

Hi, there.

I had a similar issue with my Hub and  I decided to factory reset it, add it again to my account and that fixed my issue. I hope this helps.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Nolagal
Community Member

Hi Jake,

No, I'm still having to reboot the Hub before the but connection actually transmits the audio.  That seems to be the only thing that is consistently effective.

 

Nolagal
Community Member

I did try the factory reset but it recuured so I've just been rebooting for now.

Jake
Community Specialist
Community Specialist

Hey Nolagal,

 

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Nolagal
Community Member

Thanks, I just filled it out.

Muddi
Community Specialist
Community Specialist

Hey Nolagal,

 

Chiming in - looks like we haven't got the form that you've submitted. To confirm, did you use the same account linked on your community profile?

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey Nolagal,


I wanted to check in and see if you managed to see Muddi's post? Please let me know if you have any trouble with the form. I would be happy to assist, and ensure you are in contact with our Team.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Nolagal,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Nolagal
Community Member

I resubmitted the form yesterday but haven’t heard anything.

Jake
Community Specialist
Community Specialist

Hey Nolagal,

 

Thank you so much for letting me know that you have resubmitted the form. I will be happy to check in with my Team, and ensure you are getting an email from them. Please be on the lookout for that, and let me know if you have any trouble seeing that.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Nolagal,


I wanted to check in with you. I am showing a case has been created for you, and our Team should be in contact via email from here. Please let me know if you have any trouble seeing that, as I would be happy to review.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Nolagal,


I wanted to check in with you. Please let me know if you have any questions or have not heard from our Team, as I will be locking the thread soon to keep content fresh.

 

Best regards,

Jake