Google Nest Bug (2ª Gen, light grey)

[falcanto]

Wrong traduction. 
Some actions appear in my language and others do not

[Guarcax]

Hi there!

Thanks for posting in the community. 
I’m sorry for the inconvenience that you’ve been having with your Nest device and the wrong language. In order to give your further assistance I will need more information about the situation then I send you here some questions that will help me to help you.

• What is the model of your Nest Device?
• What is the make and model of your Mobile Device?
• Is your Google Home app up to date?
• When did the issue start?

Regards,

Daniel.

[falcanto]

• https://store.google.com/it/product/nest_hub_2nd_gen?sku=_nest_hub_2021_chalk&hl=it
  
  
• iphone 15 pro
• Google Home 3.22.101
• Since I can remember

[Guarcax]

Hi there!

Thanks for your reply.
I appreciate all the information that you shared with me; however, I still need some extra information to further assist you. Then here I send you the some extra questions that will help me to better understand the situation:

• Where did you purchase your Nest device?
• What troubleshooting steps have you done so far?
• Where do you experience the wrong translation? From the Google assistant or in the text on your Nest Hub 2nd generation?

Meanwhile, here I send you some steps that may help you:

1. On your mobile device, open the Google Home app.
2. Tap Settings, then click on Google Assistant, and finally click on Manage all Assistant settings.
3. Tap Languages, then hit on Choose languages for speaking to your assistant, and finally select the current language set.
4. Choose from the list of available languages.

Please check the following articles: Change the language of Google Assistant.

Tell me how it goes.

Regards,

Daniel.

[falcanto]

• Google Store
• Check language settings in the app. 
• Text on the Nest device

By the way, this bug occasionally disappears but then reappears

[luciaaa]

Hi, @falcanto,

Thank you for your prompt response and detailed information. I'm happy to help further.

To provide the best assistance, please let me know your preferred language and if you purchased the Nest Hub in North America.

In the meantime, try these troubleshooting steps:

1. Ensure your mobile device is connected to the same Wi-Fi network and linked to the same account as your Nest Hub.
2. Reboot your Nest Hub and Wi-Fi network.
3. Test with a voice command to see if the actions show in your preferred language.

If the inconvenience still persists, follow these steps:

1. Remove the device from the Google Home app.
2. Perform a factory reset.
3. Set up the Nest Hub again.

Please let me know how it goes.

Best regards, 

Ana

[falcanto]

I purchased it in UE. 

My language is Italian. 
I did all those suggestions but the problem persists. 

 

 

 

[luciaaa]

Hi, @falcanto,

Thank you so much for your response. I appreciate all the efforts. I’m truly sorry that after following all the troubleshooting steps, the Google assistant is not working in the correct language. 

To receive further assistance for your Nest Hub, please fill out this form with all the necessary information. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

Keep me posted,

Best regards,

Ana.

[catheryn]

Hello again,

We haven't seen your form submission come through. This is a secure form where you can provide all the necessary details. 

Please fill out all the information required and we will assist you further. 

Let us know if you're running into trouble or still need our help. 

Thanks, 

Catheryn.

[falcanto]

I did it and I already got a response that didn't introduce anything new but I was given the same advice that was given here

[nerys]

Hi falcanto,

Thanks for taking the time to fill out the form!

My team will continue assisting you via email, and they will confirm some details that were discussed here.

I'll be here for anything else you may need. Feel free to reply to this post if you have any other questions. I'll be happy to assist further!

Best regards,

Nery.