03-16-2023 09:49 AM
Hi, I have two "Nest Hub Gen2".
One has received the new interface, but the other remained under the old.
They both have the same version :
Software : 47.9.4.447810048
Firmware : 1.56.324896
I have already tried to reset the problematic device.
I have had the devices for less than 6 months, the interface was like this when I bought it.
What can I do to fix this, or who should I contact ?
Thank you
03-19-2023 12:12 PM
Up ?
03-20-2023 06:58 PM
Hi LeeroyR,
This is not the experience we want you to have, let me help you. A few questions: were there recent changes made? When you did the reset, was it the same steps as what you see in this link?
It would help a lot if you could do a sequential reboot first:
To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.
Let me know how it goes.
Best,
Dan
03-21-2023 05:49 PM
Hi, thanks for your help
I did a new reset, as well as a sequential reboot, but without success.
The interface is still the same.
03-24-2023 01:21 PM
Up ?
03-25-2023 08:41 PM - edited 03-25-2023 08:48 PM
Hello LeeroyR,
Is the Google Nest Hub (2nd gen) with its outdated interface sluggish and slow to respond? You can adjust its "Hey Google" sensitivity to maximum. You can also join the Preview Program on this device to make sure it is completely updated.
See this helpful guide about the Preview Program for more details.
I also need to see the interface of the said Nest Hub 2nd Gen to see what we're dealing with. Here's how to send a picture:
Cheers,
Dan
03-27-2023 03:03 AM
Hi, It is slow like a classic Nest Hub, but no specific malfunction.
I already joined the beta program for the same purpose, but nothing.
I'm sending 2 pictures, number 1 is the faulty NestHub with the bar at the bottom,
number 2 my other NestHub, with what I should have, a drop down menu from the top.
Thanks in advance for the help !1
2
03-27-2023 11:14 PM
Hi LeeroyR,
Chiming in, could you tell us when and where you purchased your Nest Hub (2nd gen)?
Cheers,
Muddi
03-28-2023 05:21 AM
Hi !
As said above, I got both Nest Hub in the last 6 months, both via a promotional offer, one at "Darty", and the defective one at "Fnac", commercial stores.
The interface is in the same state as when I bought it.
Thanks in advance for the help 🙂
03-30-2023 03:06 AM
Hey LeeroyR,
Thanks for the information. For us to further check what's going on with your device, please fill out this form with all the needed information.
Let us know once done.
Cheers,
Muddi
03-31-2023 08:45 AM
Hi,
it's done ! 🙂
04-04-2023 02:53 PM
Hi LeeroyR,
Could you please fill out the form one more time?
Best,
Princess
04-04-2023 03:48 PM
Hi, It's done again 🤔😬
04-05-2023 08:10 AM
Hi LeeroyR,
Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.
Best,
Princess
04-08-2023 08:39 AM
Hi LeeroyR,
I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
Best,
Princess
04-09-2023 09:43 AM
Hello
I am losing patience with your equipment.
As I have to send you back my Nest Hub with the obsolete interface that was in the kitchen, and this is the most important one.
I wanted to take the one in the bedroom with the updated interface to replace it faster.
For that I reset it to be clean, but once done, my second Nest Hub is also back on the old interface which is obsolete, I find myself with 2 Nest Hub that have an obsolete interface.
Why is that?
In order for you to understand my problem, here is a youtube video of the interface I want to have.
https://youtu.be/iQWYzxyNFTs
Please, help me. 😑
04-10-2023 12:37 PM
Up !
04-13-2023 04:24 AM
Up up pls !
04-15-2023 05:11 PM
Hi LeeroyR,
Upon reviewing the case, we’re glad that you’re able to speak with our higher tier of support and gain common ground. You’re in good hands. With that, if you have other questions or concerns, continue through email. We can now mark this as complete and will be closing this thread in 24 hours.
Kind regards,
Dan