Google Nest Hub 2nd Gen - UI slowness

[MihaiMargau]

Hello,

I just bought a Google Nest Hub 2nd Gen and already experiencing some very annoying slowness in the UI (the fps is very low) and it impacts the interaction with the device. 

The cast firmware version is 1.56.276689 although on the google support site it says that the last version is 1.56.265669

[morrisseauf]

I have the same issues with my 1st Gen Neet Hub since last update. I found a few threads regarding this issue, but no real solution...

Google seems to be aware. It is really annoying, music chops only on the nest hub in a speakers group, takes a least 15 seconds to process the "Hey google" command. My home speaker 25ft away responds before the hub... 

Display is laggy as well, very dissapointing.

[tiger1981]

Same Firmware and same Problems with my Gen2 Hub.

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[tiger1981]

Hi Jake,

thx for your reply.

I don´t use the Gen2 Hub anymore.

I use my old Gen1 Hubs again, these work perfect.

Maybe I use the Gen2 in the Future again when the Fuchsia-Update arrives.

I hope this optimizes the Performance in the Future.

[Jake]

Hey tiger198,

Sorry to hear you are not happy with the Gen2. I have provided your feedback to our Team as we are always looking to improve our products, and having laggy issues is never ideal. Please let me know if you are having any other troubles, or if you have any questions. I would be happy to review and assist you further.

Best regards,

Jake

[Jake]

Hey tiger198,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake