Hi Karkarizkburi,
That certainly hasn’t been easy for you and we appreciate you doing the steps before posting — try the steps below to isolate further:
Set up your speaker or display on the new Wi-Fi network:
- Open the Google Home app.
- At the top left, tap Add > Set up device > New device > set up new devices in your home.
- Follow the in-app steps.
If these steps don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again.
If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:
- Open the Google Home app.
- Touch and hold your device's tile.
- At the top right corner, tap Settings > Device information.
- Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
- Follow the setup steps to set up your device on the new Wi-Fi network.
If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.
To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.
Let me know how it goes.
Best,
Dan
