Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Nest Hub 2nd Gen keeps prompting Network Problem during setup.

Community Member

I have recently purchased a new Google Nest Hub and when trying to set it up, an error saying Network Problem pops up on the device's screen.

All goes smoothly by finding the device, adding connection to wifi and also following the steps on the Google Home App. But for dome reason, the device gets stuck on 0% Updating and eventually in 2 mins time says Network Problem.

I have tried using 2 different ISPs, 2 different phones with google home app and also 2 different Mobile Data Sharing services. 

I also tried changing the wifi's IP to from the Control Panel to no avail.

Please help 😞 


Community Specialist
Community Specialist

Hi Karkarizkburi,


That certainly hasn’t been easy for you and we appreciate you doing the steps before posting — try the steps below to isolate further:


Set up your speaker or display on the new Wi-Fi network:


  1. Open the Google Home app.
  2. At the top left, tap Add > Set up device > New device > set up new devices in your home.
  3. Follow the in-app steps.


If these steps don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again.


If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:


  1. Open the Google Home app.
  2. Touch and hold your device's tile.
  3. At the top right corner, tap Settings > Device information.
  4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
  5. Follow the setup steps to set up your device on the new Wi-Fi network.


If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.


To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.


Let me know how it goes.



Community Specialist
Community Specialist

Hi there,


Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.



Community Specialist
Community Specialist

Hello there,


Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.