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Google Nest Hub 2nd Gen won't connect to wifi on set up

ErisX37
Community Member

Hey, just got the Google Nest Hub 2nd Gen and on the first set up it first states that it Can't connect to wifi. I've done all the fixes that have been suggested in other threads but nothing seems to work. 

I've tried:

- Restarting the Router

- Restarting the Hub

- Restarting the Google Home app

- Turning off data

Something I noticed was that when the Hub shows up in the wifi area of my iPhone, it shows as "Family Room display.20CE.ync, ". In other threads, it states it should show "GoogleHomeXXXX" with XXXX being a random number.

Any help? Cheers 

1 Recommended Answer

ErisX37
Community Member

Managed to fix the issue.

did a Factory Data Reset, by muting the device and then holding down both sound buttons for 10 seconds. Fixed the issue and managed to link everything fine.

Ngl the software is pretty glitchy considering its google, and can't believe this simple fix isn't common knowledge on this website but at least it's working now.

Hope this helps anyone else out in the future.

View Recommended Answer in original post

4 REPLIES 4

ErisX37
Community Member

Managed to fix the issue.

did a Factory Data Reset, by muting the device and then holding down both sound buttons for 10 seconds. Fixed the issue and managed to link everything fine.

Ngl the software is pretty glitchy considering its google, and can't believe this simple fix isn't common knowledge on this website but at least it's working now.

Hope this helps anyone else out in the future.

General troubleshooting
Step 1. Reboot the following devices:

Wi-Fi router

Unplug the power source for ~1 minute and plug back in.
Note for Netgear Nighthawk users: If you're unable to set up using the Netgear Nighthawk router, then you may need to:
Disable Access Control
Enable the option "Allow guests to see each other and access my local network" in the "Guest Network Setup"
Speaker or display
Disconnect the power cable from the speaker or display.
Reconnect power cable back into the speaker or display.
Step 2. Turn Wi-Fi on and off on the mobile setup device

Step 3. If you have a dual band router, try to set up your speaker or display on both the 2.4 GHz and 5 GHz bands

 

This may help you,

Rachel Gomez

Azarco
Community Specialist
Community Specialist

Hey folks.,

 

ErisX37, I appreciate you for updating this thread with your resolution —  it's a big help. Let me know if you have additional questions or concerns and I'd be glad to assist you.

 

RachelGomez123, thanks for providing that additional troubleshooting steps. 

Kind regards,
Alex

Azarco
Community Specialist
Community Specialist

Hello ErisX37,

 

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Alex