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Google Nest Hub 2nd gen stuck on white loading screen

BCheung
Community Member

Woke up to the device stuck on white screen with 4 dots loading all day. Attempted to reset and plug into another wall socket many times to no success. 

Every time I finished the setup, it always said installing software update on my Google Home app. However the Nest device didn't show anything about the update or respond anything after the installation appeared done. After I selected the "Finish setup" option on the nest device, it went into a white screen where I could swipe up the setting options but there was nothing else that I could do, then got stuck there forever. If I unplug and replug the device after that, it got stuck on the start up loading animation forever.

1 REPLY 1

SoriaD_
Community Specialist
Community Specialist

Hello @BCheung 

 

Thanks for reaching out to our Nest Community about this loading screen in your Nest Hub. I apologize for all the inconvenience. I'm here to help you with that.

I completely understand this situation. Let me lend you a hand to find the solution. Could you help me with some questions?

 

  • Did you unplug the device, or was there a power outage shortly before you discovered the issue?
  • When was this issue first noticed?
  • Did you try to perform a Factory reset on your Nest Hub

 

Feel free to keep us posting. I'm happy to help you.

 

Best regards,

Douglas.