Google Nest Hub Black Screen - no results after reset

[bytesmania]

Hi everyone,

I’m having an issue with my Google Nest Hub. The screen stays black, but I can still hear the voice responses when I say “Ok Google.” On the right side of the display, there’s a persistent white vertical stripe.

I’ve already tried performing a factory reset by holding down both volume buttons for about 10 seconds, but the problem remains. I also tested the device with the original power adapter and a different outlet, but there was no improvement.

Has anyone experienced this before? Could it be a display/backlight failure, or is there another troubleshooting step I could try before considering repair/replacement?

Thanks in advance for your help!

[Loopylakeshore]

Mine does the same as of last week. But I have zero on screen response. Looking for answers also. It’s a useless item now.

[jenniffert]

Hi @bytesmania,

Thanks for reaching out to the community! I understand your Google Nest Hub has a persistent black screen with a white vertical stripe, even though the voice assistant is still working. I appreciate you taking the time to troubleshoot this issue, and I'd be more than happy to help you!

To better assist you, I’d like to ask for the following information:

• Which generation is your Google Nest Hub (1st or 2nd gen)?
• Was the device dropped or knocked over?
• What is the firmware version of your Google Nest Hub? Here’s a helpful article about how to find the firmware version of your device.
• Would you mind sharing a picture of the Nest Hub screen?

Additionally, @Loopylakeshore, it would be very helpful if you could also provide the information requested above and detail any troubleshooting steps you've already tried.

I look forward to your reply.

Best regards,

Jenniffer

[Loopylakeshore]

hi Jennifer. My system is the Google nest hub max. Only one model number? The issue I have is that it just went dark. Nothing. Brick. Nothing happened to it, just sitting next to my bed and stopped working. I have another so I used that power cord in case that was the issue.  Still nothing. I tried the hard reset with the volume buttons.  I just have no power to it. It can’t factory reset without power so I’m sort of stuck.  Firmware27.20250422.103.3600

If you can help, I’d appreciate it. 

[jenniffert]

Hi Loopylakeshore,

Thank you for your prompt reply! I appreciate you sharing those details and your efforts to solve this situation. This will definitely help us find the right resolution.

To effectively address your case, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted.

Best regards,

Jenniffer

[Loopylakeshore]

Hi there. Not much new information but I filled the form out.  

[jenniffert]

Hi Loopylakeshore,

Thanks for following up! I appreciate your confirmation and apologize for the delay in my response. We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Best regards,

Jenniffer