Google Nest Hub Low Resolution, Burn-In/White Stripes

[Zeroa]

Hello, since last week my Nest Hub changed to a very low resolution and has horizontal white stripes on differend areas in different scenarios all over the screen that looks like some kind of burn in. already did a reset, didn't change. any suggestions? thanks for the help

[MikeClark2000]

Unplug your Google Nest or Home speaker or display. Wait for 10 seconds, then plug it back in. Wait for the device to reboot, then try to ask the Assistant your question again. Reboot your modem and router.

[Zeroa]

I already did that multiple times. 

[Princesss]

Hi everyone, 

Thanks for visiting the Community.

@MikeClark2000, @TonyFoote, thanks for chiming in to this thread.

@Zeroa, sorry to hear about this experience. Could you please provide a photo of the exact display you're getting so we can check on it further?

Best,

Princess

[Zeroa]

sure, i will provide some pics this evening 

[Muddi]

Hey Zeroa,

Sounds like a good plan! 

Cheers,

Muddi

[Muddi]

Hi Zeroa,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.

Cheers,
Muddi

[Muddi]

Hey Zeroa,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

[Zeroa]

https://photos.app.goo.gl/hMtfe1jaNsMDpcPT6
https://photos.app.goo.gl/7MnCEz65gTBTawnk7

First image: Lines between the time and the heads are not reflections but "burned-in" look-alikes...

Second image: You can clearly see the low resolution and pixelated writing.

[LovelyM]

Hello Zeroa, 

Sorry for the trouble and thanks for providing us photos of your Google Nest Hub's screen. Since the reset didn't resolve this issue, please fill out this form so our support team can get in touch with you over email.

Looking forward to your response.

Kind regards, 
Lovely

[LovelyM]

Hi Zeroa, 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.

Best, 
Lovely

[TonyFoote]

Version one of these devices would screen fail… two of mine did the same

nothing you can do….. it’s buy another as a  Gen2 version