Google Nest Hub Max Touchscreen suddenly non functional

[karlshi]

I've had this device working properly for several months, and suddenly the touchscreen became non functional despite the rest of the features working. After trying to restart the device several times, I tried following the advice from a Google rep on this thread (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-hub-max-touchscreen-not-working/m-...). After I completed the recommended factory reset, it is completely non functional and stuck on the "almost done!" screen where I cannot press the "finish set up" button due to the non functioning touchscreen. I tried to reset again, still nothing. This is very frustrating, especially given that the Google-given advice has actually decreased the function of the device rather than improving the situation.

[Alex_S]

Hi karlshi,

I’m sorry to hear about what’s happening; that certainly hasn't been easy for you. When and where did you purchase your Google Nest Hub Max?

Regards,
Alex

[karlshi]

It was a gift a little over a year ago. From someone who lives in NYC so I imagine it was purchased there.

[Kimy]

Hi there,

Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Best,
Kimy

[karlshi]

I filled out the form.

[Muddi]

Hello karlshi,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you.

Cheers,

Muddi