cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Nest Hub Max camera Offline

Jeffreyzz
Community Member

The camera icon is always offline and unable to turn it online from app. The LED light is off as well. Tried to manually switch the switch button on the back of hub can only turn on/off audio but can't turn camera online.

Can anyone help me out there?

Cheers

Jeffrey

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Jeffreyzz

On our Nest Hub Max, we can only turn the camera on from the Nest Hub Max itself, by swiping from the bottom and taping the camera icon to turn the camera on (or off).

Dan_A
Community Specialist
Community Specialist

Hi folks,

@MplsCustomer, @RachelGomez123, appreciate the help.

@Jeffreyzz, that certainly hasn't been easy for you ― let's try these additional steps:

  1. Make sure the Nest Hub Max is not in Privacy mode. For more information, go to [About] Google Nest Hub Max Camera Modes.
  2. Reboot the Nest Hub Max.
  3. Force close the Google Home app and wait 5 seconds.
  4. Reopen the Google Home app.

Tell me how it goes.

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Princesss
Community Specialist
Community Specialist

Hey everyone,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess