09-05-2021 08:30 AM
For over 3 months I have had a problem with the camera in the hub max. It shows me that it is offline all the time. I followed all the tips on the forums and google help pages, I have a new router (unifi), I did all kinds of resets, it didn't help. Is there any solution to this problem because I see that this is not an isolated case, many users have the same problem and no help is visible from google
09-06-2021 01:00 AM
I have the same problem , I am waiting for Google support to get back to me . Not good to hear it’s been offline for 3 months for you.
are you able to turn on home monitoring?
09-06-2021 04:47 AM
Issue is with ios
i used a Samsung s10 to set it up again and it works properly even on my iphone
09-10-2021 10:08 AM
Apologies for just being able to help here. I'm sorry to hear you're having issues with your Nest Hub Max's camera as I know it can be a frustrating experience when your device doesn't work as you'd like.
I appreciate everyone who shared their troubleshooting steps so far. In order for the team to look into this issue further, could you please send feedback using the keywords, "Nest Hub Max camera offline" from either your device or the Home app. You can check out this article for more information on how to do so. I appreciate your patience as our team looks into this further and I'll keep you posted as more information becomes available. Feel free to continue sharing your feedback or any updates.
09-16-2021 12:32 PM
Just wanted to check in and see if any of you had any other questions or concerns. At this moment, I do not have any updates so far. I sincerely appreciate your patience during this time. Thanks!
09-17-2021 09:09 AM
We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.