Google Nest Hub Max suddenly does not work.

[SunnyRivers]

Google Nest Hub Max suddenly does not work. 

Was on when I left home and not working when I returned.

No apparent reason for this device failure. 

Please advise.

I purchased in on May 21st 2021.

What are my options? 

[Dan_A]

Hi SunnyRivers,

Apologies for the delayed response.

This is not the experience we want you to have; let me help you. A few questions: is this the first time this has happened? What troubleshooting steps have you done so far? Does it not have any power? What’s the status of the LED lights? How about voice commands?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

You can also try other power outlets and tell us how it goes,

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[SunnyRivers]

Hello,

My apologies. 

• I thought I responded to this but it seems my response was never sent.

I tried all of the above options. I am going to purchase a new power cable and hopefully find that is the issue. 

I am fully vested with 2 Max speakers. 2 Lenovo screens from launch day and about 10 minis and 3 Hub screens. 4 Google TVs etc.. 

I have never had any issue like this with any of them.

Does Google offer any type of extended warranty? Or at the very least maybe repairs? 

[Dan_A]

Hey SunnyRivers,

Apologies for the delay! Though we don’t have any repair centers, you can go to any local repair shop.

For more information about your Nest Hub Max device specifications, click here: Google Nest and Home device specifications

Thanks,

Dan