Google Nest Hub Max will not power on

[Fernandk]

Hello all,

My Nest Hub Max (model H2A) will not power on. I purchased it in the UK, and have since moved to the US. It worked completely fine in the UK, never had an issue, and my understanding is that the device is dual voltage, and able to work on both US and UK standard voltage.

I have tried all of the solutions suggest here and elsewhere online: plugging it in, unplugging it 8-10 times, waiting everywhere between 2 seconds and 30 seconds between plug ins, tried holding then volume control buttons while plugging it in, a US power supply, a UK power supply through an adapter, tried different sockets, checked my sockets and power cords with a multimeter (all are functional) and every combination of the above—to no avail—the device will not turn on.

Looking for any assistance or additional troubleshooting anyone can provide….we also have the same problem with our Google Nest Hub Audio.

Thanks!

[GabrielaG]

Hi Fernandk,

Thanks for reaching out to the community. I'm sorry to hear your Google Nest Hub is not turning on, but there's no need to worry; I'm happy to help you right now.

I appreciate the effort in doing troubleshooting steps with your Google Nest Hub. I need to confirm a few things; can you please answer the following questions?

• When did the issue begin?
• Did the Google Nest Hub turn on in the USA before? 
• Is the speaker or display plugged directly into a wall outlet or surge protector?
• Have you tried to use another wall outlet to connect the Google Nest Hub?
• Do you see any LED lights on the Google Nest Hub?
• Can you please send me a video of unplugging the Google Nest Hub for at least 30 seconds and re-plugging the Google Nest Hub?

Any additional details you can provide will be helpful.

Regards,

Gabriela

[Fernandk]

Hi Gabriella,

Thanks for the response.

Answers to your questions:

• The issue began June of 2023.
• The Nest Hub was purchased in the UK, and has not been used in the US prior to that.
• Directly into the wall
• I’ve tried multiple outlets.
• No LED lights are illuminated.
• Link to Video You’ll see at the end I plug another Google home device into the same outlet and it turns on normally.

Additionally, I have tested my power cables with a multimeter while plugged in—they are carrying the correct voltage/power expected.

[GabrielaG]

Hi @Fernandk,

Thanks for your reply. I'm sorry to hear the problem with your Nest Hub is still not resolved. I appreciate your effort doing troubleshooting steps. I'm happy to continue helping you.

The team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email. 

Let me know when you're finished. Your confirmation is crucial to ensuring that I can follow up on your case effectively.

Regards,

Gabriela

[Fernandk]

I’ve just now filled out the form with the link included to this post. Thanks.