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Google Nest Hub Max

Devinemadness
Community Member

‎08-12-2023 07:48 PM

So I’ve been going back-and-forth with Google nest and these people I could say a lot of bad words but I’m not gonna say it they’re in Honduras there tech-support they say they’re gonna call you back call you back call you back they don’t. I have three Google nest hub max is the second edition And they’re all stuck on updating they’ve been like that for over a month I try I factory reset them I’ve done everything possible. I’ve had my IT friend who works in IT look at them he’s like yeah you need to deal with Google is a Google issue. This is actually a manufactures issue it’s not your issue it’s their issue so I don’t understand how you guys sell product and don’t take care of your customers , OK I purchased these here in Mountain View California and about 23 years ago. I had one and three rooms and we use them to view the Google cameras outside which also are a piece of garbage so what do I do with these three Google maxes that have been factory reset I’ve read all the community pages. I’ve read all the tricks the traits what to do what not to do what to do nothing works. It’s stuck on updating. It won’t pass the updating it’s at 0% forever and ever and ever all three of mine it’s three of them if it was one I would understand it’s probably defective but it’s three this is your guises issue I want them replaced you need to get back to me ASAP  because if you don’t, we’re gonna have some serious issues and tell your people in Honduras if they tell you they’re gonna call you back your tech support people they need to call you back cause I’m tired of calling them. 

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Princesss
Community Specialist
Community Specialist

‎08-22-2023 04:22 PM

Hi  Devinemadness,

 

Thanks for reaching out.

 

Apologies for the inconvenience that this has caused you. Since you've mentioned that you have multiple Google Nest Hub Max, could you please provide their cast firmware versions?

 

To check which firmware version you're on, follow these steps:

  1. Open the Google Home app Google Home app.
  2. Touch and hold your device's tile.
  3. Tap Settings and then Device information.
  4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the version on your Nest display

  1.  Swipe up from the bottom of the display screen.
  2. Tap Settings and then About device. You should find your "Cast firmware version."
    • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Lastly, I'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Looking forward to your response.

 

Best,

Princess

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