Google Nest Hub – black screen with grey bar, unresponsive

[CasaBienvenida]

My Google Nest Hub is no longer functioning properly. Upon startup, it only displays a black screen with a light grey vertical bar on the right-hand side. The screen remains frozen in this state and I’m unable to interact with the device in any way.

I have already tried the following troubleshooting steps:

1. Power cycled the device by unplugging and reconnecting it.

2. Performed a factory reset by holding both volume buttons for more than 10 seconds.

3. Tried different power cables and outlets.

4. Left the device powered for over 10 minutes to see if it would recover.

Notably, the device still appears in my Google Home app, but I am unable to control it — no commands or settings respond.

It seems the system may be stuck due to a firmware or software issue. I would appreciate your assistance in resolving this problem. 

[Derickf]

Hi @CasaBienvenida,

Thank you for posting in the community. I’m sorry to hear that your Google Nest Hub is frozen and displaying a black screen with a grey light on the right-hand side. I appreciate you confirming the troubleshooting steps you have taken and all the information shared. I'm happy to assist.

To gather the necessary information, please answer the following questions:

• When did the behavior start?
• Was the device dropped or knocked over?
• Could you please provide a picture showing the display issue?

I'll be waiting for your reply.

Best regards.

Derick.

[Zlat]

Strangely i have the same issue.