Google Nest Hub blurred/black screen

[KrisE1]

Hello,

My Nest Hub, which I've been using for the past few years, has recently had some kind of display issue where the screen is completely burred and illegible. I don't know how to link photos here, so I'd describe it as looking like smeared paint on a canvas. I tested the voice commands and it did respond appropriately. I've factory reset the device, but the issue persists. As far as I know, the device was not damaged prior to this issue; it just suddenly stopped displaying properly. I'd appreciate any support in fixing the issue and getting back to using my Next Hub. Thanks!

[gmelanymelissa]

Hi @KrisE1,

Thanks for posting here in the community. I'm sorry to hear your Google Nest Hub screen is blurred and illegible. I appreciate your efforts in taking those steps before. I'm happy to help!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Melany

[gmelanymelissa]

Hello again!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!
Feel free to let me know if you have any other questions.

Best regards,
Melany