Google Nest Hub does not Snooze

[Hammmer]

I have 4 Google Nest Hub and a mGoogle door bell.

Pretty sure this one is the 1st Gen (the other hubs are 2 Gen).

It's been fine for a long time.

My alarms are set for weekdeays and weekends.

I can hit the stop of snooze on the display and the alarm stops of snoozes

But, recently (since adding the Google Door Bell (Battery) perhaps), when the alarm goes off (digital radio) and I tap either the snooze or stop button - it does not.

Basically, the button disappears that the play controls are displayed - back, pause, forward.

Reallly annoying as I just want another 10 mins Snoooooze.

I have deleted and readded the alarms - no luck

I have performed a factory reset on the device - no luck.

I don't know if the other, Gen 2s have the same issue or not - I only have the alarm set on this device.

Any thougths

[Muddi]

Hey Hammmer,

Thanks for reaching out, and sorry to hear that you're having an issue with your Google Nest Hub. We appreciate your efforts. We got the form you've submitted. We'll be reaching out to you via email. Just an added questions: does the same issue happen on your Nest Hub (2nd gen)? Have you tried other radio stations? How about setting up a song or music as your alarm?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey Hammmer,

I can see that you are now communicating with one of our team via email. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[Hammmer]

A bit more info.

Radio Alarm set for 9:00 am today (it's a Saturday).

I got up before the alarm went off and watched it (probably should have taken photos) - here's what happened.

Clock clicked over the 9:00

After a few seconds(perhaps 5) the Radio App loaded and my digital radio station started playing.

The screen was split in two with the radio app playing on my left (looking at the screen) and Snooze / Stop buttons showing on the right half.

I tapped snooze and nothing happened so I tapped snooze once more. 

This time the snooze button disappeared leaving only the stop button - so I tapped stop. 

And the stop button disappeared leaving the radio app filling the screen with my chosen digital radio station still playing.

I tapped the pause to stop the radio app.

[Muddi · Accepted solution]

Hey Hammmer,

I appreciate all the information that you've shared. Since a case has been created and one of higher tier is already working on the issue. I suggest that we just continue working on your concern through that channel.

Cheers,

Muddi

[Jake]

Hey Hammmer,

I wanted to check in with you, and ensure you are in contact with our Team. Please let me know if you have any questions from here, as I would be happy to review.

Best regards,

Jake

[Hammmer]

Thanks Jake,

Alfie on your team is looking into this and Princess is keeping an eye on things.

[Azarco]

Hey Hammmer,

Thanks for updating us. If you have other questions, you can reply to the email so that our team can further assist you. Also, please be advised that this thread will be locked after 24 hours.

Best,

Alex