Google Nest Hub - does not connect to wifi

[annaaa]

Hello!

My Google Nest Hub (2nd gen) does not work with the wifi in my apartment. It is a shared wifi connection.

I am quite sure the problem is the wifi because I managed to connect it and finalise the setup with my iPhone using another wifi connection - which is not in my place -.

When trying to configure Nest Hub from my apartment the message "Something went wrong" appears. - Picture attached -

Since this is the only wifi I have access to from my apartment, how can I solve this problem?

Thank you!

[Azarco]

Hey annaaa,

Thanks for reaching out. 

Setting up Google Nest devices using a shared Wi-Fi connection isn't officially supported and it may or may not work properly. You can either ask your apartment network administrator to manually add your device to your network using the MAC address of your device or use your own network. Check this guide for more information.

Best,

Alex

[Jake]

Hey there,

I wanted to check in and see if you managed to see Alex's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[annaaa]

Hello! Thank you for your message. I did not try it yet as I didn’t have Google Nest with me. I will do it tomorrow and I will let you know. Thanks!

[Muddi]

Hi annaaa,

Sounds like a good plan! We'll wait for your update!

Cheers,

Muddi

[Muddi]

Hey annaaa,

How was your Nest Hub? Did you manage to connect it to your network?

Cheers,

Muddi

[Muddi]

Hi annaaa,

Just bumping this up to make sure that you've seen our responses.  I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi