Google Nest Hub is stuck at "Connected" screen

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Gregory Reade 

I factory reset my Google Nest Hub. It completes all of the setup except won't leave the "connected" screen. Stuck there and won't play music or display anything etc.

If I reboot it, it then displays the Link Account screen.

Any help?

[Rdianco]

I checked all of the connections, network WiFi etc. and nothing would change the situation with the Google Nest Hub sitting on the "Connected" screen. 

While waiting for suggestions to fix, today I walked in and the screen was back to normal- a photo slideshow! I tested the screen and my Nest doorbell and everything is now working.

I don't know why, but at least it is working again!

- From Gregory Reade (Original Poster)

[Rdianco]

Hi Gregory Reade, 

Thank you for reaching out with an update. I am glad to hear that your Google Nest Hub is working normally again. I will go ahead and lock this thread. As always, if you have any new questions or concerns, feel free to make a new thread. Thanks.

- From Frances (Community Specialist)