Google Nest Hub lowering volume to zero after 20 seconds

[red_mush95]

Hi there! 

Having an absolute nightmare with our Google home hub! Whenever I play music via the speaker, it will play perfectly fine for 15 - 20 seconds however after that time, the volume drops itself all the way to zero! 

I’ve rebooted reset and restarted and disconnected and reconnected all there is to disconnect and reconnect but to no avail! 

had anyone had similar issues 

[deidsness]

Yes same is happening to me, but only for one speaker, a google mini - second gen. All other speakers work, the only way i can get it to play is to cast from my phone otherwise it wont play music longer than ten seconds

[ARod]

I’m having the same situation it’s super annoying

[Muddi]

Hey red_mush95,

Thanks for updating the Community forum of your resolution — it's a big help!

@deidsness and @ARod: Have you tried the steps provided by @red_mush95?

Keep us posted.

Cheers,

MUddi

[Princesss]

Hi red_mush95,

We just want to check if you have seen our response posted above. Hope you were able to try the steps posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[ARod]

YES IT DEFINITELY WORKED!!

[Princesss]

Hi ARod,

Thanks for the update. Glad to know it worked!

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest speakers and the Community would gladly help.

Cheers,

Princess

[red_mush95]

Finally found out how to rectify this!

A factory reset seems to be necessary! Hold down the volume up and volume down button on the back of the unit at the same time for 10 seconds! You’ll have to re set up the hub but it did solve the volume change issues for me thankfully!

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess