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Where to register warranty for Google Nest Hub?

SebSG
Community Member

Hi, just bought the Google Nest Hub but there is no manual or instructions as to how to go about registering for product warranty. Anyone can help please? 

I went to support.google.com but still couldn't find any link to submit warranty registration. 

16 REPLIES 16

David_K
Platinum Product Expert
Platinum Product Expert

You don't need to register so there's no process you need to follow.

The warranty can be found here:

https://support.google.com/product-documentation/troubleshooter/3070579#ts=11052496

Def1538
Community Member

How can I register and show that my two new Nest Pro Editions are registered to the City so that I can receive rebates?  Note, I currently have no other Google items.  I have not downloaded the app, not sure if I’m going to?  I had a contractor install the two and I am submitting his invoice however the city is asking for proof of registration.

Markjosephp
Community Specialist
Community Specialist

Hi Def1538,

 

Thank you for taking the time in letting us know about your inquiry. I'd love to help.

 

I did find a helpful article on how to sign up for Rush Hour Rewards and manage participation, and let us know if you need more help.

 

Best regards,

Mark

Muddi
Community Specialist
Community Specialist

Hey Def1538,

 

I hope we were able to answer your question with the info provided by @mark. If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi there,

 

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

Def1538
Community Member

Perhaps I had miss-stated the question.  My city of Pasadena, CA, offers a rebate for a Nest Thermostat.  One of their requirements is: “Provide a copy of the product registration page indicating the registration product address”

Muddi
Community Specialist
Community Specialist

Hey Def1538,

 

To confirm, are you looking for a copy of product registration for your Nest Thermostat or Nest Hub? Also, could you tell us where did you purchase your device?

 

Cheers,

Muddi

Def1538
Community Member

Yes, I’m looking for a copy of the product registration for my two units.  These units were supplied along with the entire system from the contractor who installed all.  I have 2 units installed and functioning, and 2 empty boxes they came in with their individual serial numbers and the mirror-effect genuine product sticker.  The city wants a copy of the registration so that if a unit breaks in the near future, They know I will  replace the unit with the same, as I have a warranty, and not go out and purchase a lesser non-smart unit. 

Muddi
Community Specialist
Community Specialist

Hey Def1538,

 

Could you check this link and let us know if this is what you need.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Def1538,

I wanted to follow up and see if you are still in need of any help.

Cheers,

Muddi

Def1538
Community Member

No, actually not. But that’s o.k.

Muddi
Community Specialist
Community Specialist

Hey Def1538,

I see. I really wanted to help you with this. To confirm, have you tried checking with the contractor who supplied the unit?

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,
Princess

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for posting in the Community.

 

@David_K, thanks for your help on answering this thread.

 

@SebSG, I hope that the link @David provided helped you answer your question. If you have additional inquiries, feel free to respond to this thread and I'd be happy to answer it for you.

 

Cheers,

Princess

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Chiming in to check if you still need help?

 

Let me know if I can assist you with anything else, otherwise I’ll be locking the thread. I’ll be locking the thread in 24 hours. 

 

Best,

Princess