Google Nest Hub stuck in g recovery mode not resolving issue

[Peboylan]

My Google Nest 1st gen is no longer working (stuck in g). Factory reset not working or any other work around, very frustrating 😞

[Peboylan]

Google Nest display hub

[Juni]

Hi Peboylan,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. Are you still using the original power cord? If you already tried plugging your device to another working power outlet try putting it into recovery mode. Check the steps below for guidance.

1. Unplug the power cord.
2. Hold down the volume buttons and plug in the power cord at the same time.
3. Wait for the device to turn on.
4. Release the volume buttons.
5. Once the device is in recovery mode, attempt an FDR.

Let me know how it goes.
 

Thanks,

Juni

[Azarco]

Hello there,

It's us again. How's it going with your Nest Hub? Did the suggested steps above help? Let us know so that we can assist you further.

Best,

Alex

[Azarco]

Hey Peboylan,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 

Regards,

Alex

[Peboylan]

Hi there, sorry for not getting back to you sooner.  I didn't notice your contacts until  this evening. I have tried Juni's advice a number of times but unfortunately it does not work. When I hold both volume buttons to reset the device in recovery mode and the 10 second factory reset is complete, the G logo appears and I constantly return to recovery mode? Any advice please? Thanks and apologies for the delayed reply.

[Azarco]

Hi there,

Thanks for getting back to us and we appreciate you for trying those steps. Where and when did you purchase your Nest Hub?

Best,

Alex

[Peboylan]

Hi Alex, I got my Google Hub from Vodafone. It would have been  2-3 years ago. I used the hub sporadically over that period and it was only in the last few weeks when I installed the Google Hello doorbell that I had the device on regularly.

[Azarco]

Hello Peboylan,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once you’re done.

Thanks,

Alex

[Peboylan]

Hi Alex, I have completed the form as requested. Thanks, Peter 

[Azarco]

Hey there,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Best,

Alex