Google Nest Hub v2 black screen

[ascernas]

Hello Community,

Recently (yesterday) we noticed the nest hub v2 we have in our room stopped showing any image and we though it as because lost internet o something, but the screen does not work at all. I have checked all the setting (screen brightness o similar settings) and still having the issue. The sad thing is that this is the 2nd one in about a month that present screen problems (the bother one is a v1)

I have tried performing the factory reset but never tells me or give me the sound that confirm the reset has been done and of course I cannot see anything because the screen is completely black.

The speaker works if you ask google and play music just fine. The issue is the screen 

I don’t know what is happening but I brought this V2 like about a year ago, so it’s too new to start experiencing screen problems

Any help would be appreciated 

[cifuentesj · Accepted solution]

Hi @ascernas,

Thanks for reaching out and providing detailed information. I understand that you are encountering some black screen issues on your Google Nest Hun 2nd generation, and I appreciate the troubleshooting steps you've already taken. To assist you better. You can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

Please make sure you leave your community thread and community username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Please keep me posted.

Warm regards,

Jeremy.

[cifuentesj]

Hello @ascernas, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warm regards,

Jeremy.

[ascernas]

Hi,

I spoke with one of the support guys and ended up with out of warranty hence get a new one 🥺