Nest Audio does not start, no lights, not possible reset, just stopped

[jjkinch]

The speaker just stopped working and does not start anymore.  I cannot reboot or do a factory reset, can someone please share with me if you are having the same issue. thanks. 

[gmelanymelissa]

Hi @jjkinch,

Thanks for posting here in the community. I'm sorry to hear your Nest Audio stopped working. There are no lights, and you can't initiate a reboot or factory reset. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• Are other devices able to receive power from the same outlet?
• Is the official power adapter that came with the Nest Audio used on the device?
• Have you tried to use another wall outlet?
• When did the inconvenience begin?
• Was there any type of electrical outage around the time the situation began?

In the meantime, let's check this tip:

Discharge the Nest Audio:

• Unplug the power adapter from the outlet and the Nest Audio.
• Leave it unplugged for 20 seconds.
• Plug the power adapter into the device.
• Plug the other end of the power adapter into a wall outlet that works.
• Check if any LED lights would appear on the Nest Audio.

 

Keep me posted.

Regards,

Melany

[jjkinch]

Thank you, @gmelanymelissa  

Let answer all you questions thank you.

• Are other devices able to receive power from the same outlet?  Yes, without disruption
• Is the official power adapter that came with the Nest Audio used on the device?  Yes, I use the official adapter. 
• Have you tried to use another wall outlet? Yes, several times
• When did the inconvenience begin?  A week ago stopped working, I have a Nest Audio and 2 mini both minies are working fine, just the Nest Audio
• Was there any type of electrical outage around the time the situation began?

[jjkinch]

Sorry I missed some of the questions, I am including those here:

• Was there any type of electrical outage around the time the situation began?  No, other devices are working fine, and we have electrical source protection

Discharge the Nest Audio:

• Unplug the power adapter from the outlet and the Nest Audio.  
• Leave it unplugged for 20 seconds.
• Plug the power adapter into the device.
• Plug the other end of the power adapter into a wall outlet that works.
• Check if any LED lights would appear on the Nest Audio.

R/  I have followed all the above steps several times and the unit does not turn on. 

Thank you for your assistance.

[gmelanymelissa]

Hi there!

Thanks for the follow-up information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Melany

[jjkinch]

Hi, Thank you for the follow up

I just filled out the form.  Thank you.